Membership Operations Manager

Membership Operations Manager My Next Career Path Staffing - With over 20 years’ experience in Technology Staffing, MNCP Staffing matches candidates to the culture of an organization as well as required skill sets. Essential Functions: Membership Operations • Drive recruitment and retention efforts in collaboration with the Director of Membership • Develop and manage Membership Touchpoint Maps, workflows, and campaign calendars • Maintain Standard Operating Procedures (SOPs) to streamline operations • Manage the department calendar to ensure alignment with strategic priorities Event & Tradeshow Coordination • Plan and manage trade show logistics including booth setup, marketing materials, staff scheduling and travel • Collaborating with Marketing on campaigns and event promotions Data & Reporting • Ensure data accuracy and CRM integrity with the Data Analyst • Generate regular membership reports for leadership • Manage Basecamp projects and workflows within internal database • Assist with grievance and review coordination with senior leadership Member Engagement • Respond to member and prospect inquiries • Identify and implement automation tools to improve communication • Represent AGS at industry events (some travel, evenings, and weekends required) Competencies: • Excellent organizational and project management skills • Strong attention to detail and data accuracy • Effective written and verbal communication • Experience supervising staff or contractors • Strong customer service mindset • Proficient in Microsoft Office, association management systems (AMS), and learning management systems (LMS) Education and Experience • Bachelor’s degree in a business-related field required. • 5–7 years of membership operations and management experience (nonprofit preferred) Position offers a competitive benefits package, including medical, dental, vision, and life insurance as well as short-term and long-term disability and company-matched 401(k) contributions. Regular work schedule is 37.5 hours per week, Monday through Friday, Pacific Time. Additional hours will be required with this position. Job Type: Full-time Pay: $60,000.00 - $75,000.00 per year Benefits: • Dental insurance • Health insurance • Vision insurance Experience: • Association Management: 3 years (Required) • Events management : 3 years (Required) • working in non-profit organization: 1 year (Preferred) Work Location: In person