WHOOP

Membership Services Enablement Specialist

Posted Yesterday

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Boston MA USA

Hybrid

Mid level

Fitness • Hardware • Healthtech • Sports • Wearables

Power your performance with 24/7 data

The Role

The Membership Services Enablement Specialist will design AI-driven support workflows ensuring effective member assistance through automation and continuous improvement based on performance data.

Summary Generated by Built In

At WHOOP we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is hiring an Membership Services Enablement Specialist to design and operationalize how member support is delivered through AI systems. In this role you will translate internal policies and support frameworks into scalable AI-driven workflows ensuring members receive accurate consistent and empathetic support.
You will play a critical role in shaping the effectiveness of WHOOP AI by continuously improving how it interprets routes and resolves member needs.

We are open to considering remote employees for this opportunity.

RESPONSIBILITIES:

Design and structure end-to-end member support scenarios defining inputs decision logic and resolution pathways
Build and implement AI workflows including agents prompts and system logic within AI tools
Translate internal policies and guidelines into clear actionable logic that AI systems can reliably execute
Develop routing and triage frameworks to determine when cases are resolved by AI versus escalated to human support
Create scalable response frameworks that ensure communication is clear consistent and aligned with WHOOP member experience standards
Test validate and continuously improve AI behavior by analyzing performance data and feedback identifying gaps and iterating on workflows
Partner cross-functionally with multiple teams to ensure solutions are accurate effective and aligned
Contribute to the evolution of internal documentation and systems of truth by identifying opportunities for standardization and improvement

QUALIFICATIONS

Strong written communication skills with the ability to translate complex processes into clear structured logic

High attention to detail with a proactive problem-solving mindset and a focus on continuous improvement

Experience working with AI systems automation tools or workflow design

Ability to analyze performance data and feedback to generate actionable insights and improvements

Proven ability to collaborate effectively across teams in a fast-paced evolving environment

Strong commitment to embracing and leveraging AI tools in day-to-day tasks ensuring AI-assisted work aligns with the same high-quality standards as personal contributions

What the Team is Saying

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The Company

HQ: Boston MA

500 Employees

Year Founded: 2012

What We Do

At WHOOP we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.

Why Work With Us

At WHOOP we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values. 