Menu Specialist (Remote)

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

It’s the job of our Menu Specialists to modify menus for our 100K+ restaurant partners while balancing speed, efficiency, quality, and best-in-class customer service. We support a wide variety of partners - from mom & pop indies to national enterprise chains - and ensure that they all have accurate, functional, and clear menus. 

What You'll Do: 

• Update Menus: You’ll work with websites, third party platforms, spreadsheets, and documents to update live menus on the ezCater marketplace. You will compile, process, and transcribe items, prices, dietary information, and more in our homegrown tool.
• Support: You’ll provide top-notch customer service to our restaurant partners over phone and email. 
• Meet high performance standards: Your key performance indicators will be based on the quantity and quality of the work you do modifying menus.
• Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help with improving our processes and our tools. 
• Advocate: We’ll expect you to be an internal advocate and champion for our amazing restaurant partners, and to seek out opportunities to create unparalleled experiences for them. 
• Make an Impact: You’ll make an immediate impact on our company goals - you’ll be an essential part of the success of thousands of restaurant partners and help drive customer satisfaction.

What You Have: 

• Devoted to details: Our quality standard is the highest in the business.
• A skilled wordsmith: You can easily type 75+ WPM while maintaining a high level of quality and accuracy. 
• Customer success-oriented: Your communication skills are next-level and you handle escalations and critical issues well. Your empathy and emotional intelligence are off the charts!  
• A big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.
• Hungry for change: If something isn’t working, we fix it. And then we fix it again.  
• Tech-knowledgeable: You have experience with technical services and platforms and are eager to learn more (Zendesk proficiency is a huge plus!).
• Adaptable & Inquisitive: You’re a natural problem solver - constant change is your fuel and you thrive in ambiguous situations.
• Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on quantity & quality performance objectives.
• A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.

Please include a cover letter, but throw everything that is ‘best practice’ about writing cover letters out the window, and please write as explicitly as possible what resonates with you about this job. 

The national cash compensation range for this role is $44,000 - 53,000.

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

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