Merchant Enablement Lead

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
You'll join our Knowledge Management team embedded in our Operations organization. Your goal will be to serve the educational needs of our merchants enabling them to succeed with Affirm products and services through various channels such as our Business Resource Hub, email communications, and product widgets.
Our ideal candidate is a person who thrives on building process and rigor with a heavy dose of creativity.

• Experience producing assets such as articles, presentation decks, videos & drip marketing campaigns.
• Excel at content design and delivery, optimizing for adult learning and maximizing information retention.
• Navigate the demands of the business while simultaneously leading multiple projects with varying degrees of priority.
• Translate technical documentation for non-technical users in ways that align with defined quality and standards.

What You'll Do:

• Use your expertise in audio-visual storytelling, and instructional design to build self-service articles, videos, storyboards, ebooks, one pagers, and interactive learning content to benefit both the internal teams and our external merchants.
• Produce and incorporate other internal teams technical and standard process documents to enable our merchants and operations teams.
• Develop standard processes and thought leadership content (educational series, trend reports, standard processes guides, drip campaigns etc.) in conjunction with the Analytics and Product Marketing teams to drive adoption of, and satisfaction with Affirm.
• Work across Growth and Success teams to run continued education and performance campaigns to ensure success throughout the relationship lifecycle.
• Deliver emergency communications to our merchants.
• Provide awareness of resources through internal communications enabling cross functional teams.
• Continually seek new methods or tools that will improve our processes to increase our delivery efficiency.
• Collaborate with Operations to build effective communication strategies and track metrics that quantify operations and performance outcomes.

What You'll Need to Succeed:

• 5+ years of relevant work experience at a B2B SaaS company in a related role, which may include: marketing, instructional design, video editing, content writing, and/or enablement marketing experience.
• Experience in the e-commerce space.
• Proven record of top notch content creation and measurable distribution metrics (eg: you know how to build it, get it in the hands of the audience, AND measure the success with data).
• Outstanding communication skills. Written and verbal communication are essential in this role.
• Strong project and program management skills; ability to work independently.
• The ultimate can-do demeanor with a curiosity about entrepreneurship and high tolerance with risk.
• HTML/CSS knowledge and a shown technical foundation are a plus.
• Willing to travel (up to 10%).

Location - Remote U.S.
Grade - USA67
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company ! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
[For U.S. Candidates] All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account. The grade for this position is noted above and in accordance with various U.S. pay transparency laws, we provide the base pay range and benefits for our U.S.-based positions in the links below:
Jobs in Grades 21-54: shorturl.at/H0124
Jobs in Grades 61-74: shorturl.at/kK015
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways-not just candidates who check all the boxes.
Inclusivity:
At Affirm, People Come First is one of our core values, and that's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report .
We also believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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