Merchant, Onboarding & Chargeback Specialist

Tebra is looking for a hands-on experienced merchant onboarding & chargeback specialist for a brand new high growth FinTech SaaS team to solve real-world problems for healthcare providers around the country.  Patient financial responsibility for healthcare services has been steadily on the rise, creating the need for more streamlined and seamless methods of payment to meet healthcare providers and patient needs.

As a Merchant Onboarding & Chargeback Specialist, you will contribute and support merchant onboarding and underwriting, ongoing fraud monitoring and chargeback workflows with the established procedures and tools.  You will ensure compliance with regulatory and operational policies in support of our payment platform.  Our goal is to prevent payers, our customers, and our company from becoming victims of the growing payments fraud epidemic.    If you like solving tough problems, being part of a fun team, and are tenacious, we would like to hear from you.  

• Gather customer information to conduct  in depth analysis of customer data for “Know Your Customer” underwriting
• Daily review and processing of chargebacks
• Review detailed monitoring of payments transactional activities to detect and prevent payments risks
• Conduct preliminary investigation of suspicious payment activity and suspected fraudulent activity, and work with senior staff to make recommendations for actions to be taken
• Perform in depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve fraud strategy and controls
• Ensure compliance with operational policies and applicable regulatory requirements

• Bachelor's degree or equivalent years of experience
• Minimum 3 years of experience in FinTech or financial services risk and fraud prevention and/or investigations
• Experience working in a start-up or otherwise fast-paced environment
• Experience utilizing payments industry verification tools to identify suspect transactions, resolve alerts within SLAs
• Experience decisioning based on data and in accordance with policies and procedures, and within industry best practices
• Ability to maintain discretion and confidentiality with sensitive information
• Data analysis skills using Microsoft Excel/Google Sheets and common industry data analytic, database, and open-source information systems
• Understanding of card brand rules and regulations
• Self starter with strong analytical skills and the ability to recognize and analyze emerging trends
• Excellent written and verbal communication skills and strong interpersonal skills

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

We get to know our customers - and their patients - and look at the world through their lens.

Healthcare is too complex. We aim to simplify it for everyone.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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