Merchant Onboarding Manager

This is Adyen

Adyen provides payments data and financial products in a single solution for customers like Meta Uber H&M and Microsoft - making us the financial technology platform of choice. At Adyen everything we do is engineered for ambition. 

For our teams we create an environment with opportunities for our people to succeed backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Merchant Onboarding Manager

We are looking for a Merchant Onboarding Manager to join our Merchant Operations department. You will work closely with Sales Management Compliance Underwriting Account Management and other teams to guide merchants through the early stages of onboarding onto the Adyen platform.

In this role you will own the onboarding lifecycle from commercial handover to operational readiness. You will design solutions that balance compliance requirements with commercial opportunities working directly with Compliance to ensure complex deals are set up for long-term success. You will also streamline operational steps between commercial teams and onboarding ensuring a consistent high-quality experience for merchants.

What you’ll do

• Understand Adyen’s product offering and advise merchants or Commercial teams on how to best leverage it.
• Partner with Sales Management and Compliance to shape onboarding solutions for complex deals.
• Maintain knowledge of regulatory and scheme compliance requirements and apply them in onboarding decisions.
• Consolidate operational touchpoints into a streamlined process to reduce friction for commercial teams.
• Engage directly with merchants ensuring a smooth and efficient rollout.
• Drive decision-making and transparency through data analysis and insights.
• Act as a consultative partner to Sales Account Management Compliance and prospects ensuring alignment between merchant needs and internal processes.
• Interact with merchants as needed to ensure accurate setup and a seamless launch.
• Educate internal teams on relevant regulatory and procedural updates.
• Contribute to process improvements that support global scalability.

About you

• 5+ years experience in commercial compliance project management or related fields.
• Strong people skills and the ability to build relationships across teams and regions.
• Comfortable owning complex processes end-to-end in a fast-paced environment.
• Commercial acumen
• Able to balance compliance requirements with commercial priorities.
• Fluent in English; additional languages are a plus.
• Prior Salesforce experience is preferred.

The base salary for this role in Chicago is: $85000-$110000. The compensation package also includes equity (RSUs).

Our Diversity Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race color ethnicity ancestry national origin religion sex gender gender identity gender expression sexual orientation age disability veteran status genetic information marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

What We Do

Adyen (ADYEN:AMS) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities data-driven insights and financial products in a single global solution Adyen helps businesses achieve their ambitions faster. With offices around the world Adyen works with the likes of Meta Uber H&M eBay and Microsoft.

Why Work With Us

At Adyen everything we do is engineered for ambition. We started with payments at a time when providers offered services based on a patchwork of systems built on outdated infrastructure. Ambition demanded more. So we set off to build a financial technology platform for the modern era entirely in-house from the ground up.

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