Merchant Onboarding Specialist

SoundHound builds Voice AI products with conversational intelligence that’s more human. We support over two dozen languages and voice-enable everything from cars, devices, services, and apps, allowing our customers to extend their brand in new and meaningful ways.

SoundHound AI is at an inflection point in our 15-year history. With teams, customers, and end-users all over the world, we face an unprecedented and ambitious opportunity: scaling an independent Voice AI disruptor globally to meet unprecedented demand. We are building out our Restaurants Sales team and Customer Onboarding & Success Specialists joining us are going to be an integral part of our success, by providing voice AI solutions that automate the reception of phone orders for restaurants.

The Restaurant Onboarding team will manage the initial relationship with restaurants the moment they sign up for our voice assistant product. On the team, Specialists will move new restaurant customers through an assembly line of procedures readying them to actively use our voice AI product as their customer facing phone solution. Every new merchant onboarded results in critical revenue driven for the company. 

• Work with businesses to assist them through the onboarding process and set them up for success on the platform
• Help restaurants turn their menu into a tool for attracting and engaging with customers in their area
• Communicate with merchants by phone and email to monitor and support progress from the moment they sign up
• Ensure long-term satisfaction by implementing operational improvements
• Collaborate with Sales, Product and Engineering to coordinate new merchants effectively through each stage of customer setup
• Improve retention of new merchants by creating a seamless onboarding experience
• Solve individual merchant's issues as they onboard to the platform
• Influence the direction of how we capture and interact with menus and merchants during new customer onboarding

• Are curious, intrinsically motivated, and a good teammate
• Are motivated by meeting/beating SLAs and deadlines
• Have applicable experience increasing customer satisfaction and retention with 2+ years in an onboarding, support, or account management role
• Have an keen ability to understand operational processes
• Can navigate sales and administrative internal tools accurately and efficiently
• Have the mindset of an owner in whatever you do and aim to be 1% better every day

Here at SoundHound, diversity, equity, and inclusion are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success. 

We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound will ensure that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other benefits of employment.

Employees enjoy comprehensive health care, paid time off, discounted fitness classes, and flexible working hours. Learn more about our philosophy, benefits, and culture at https://soundhound.com/careers/. 

To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

Come join our growing team and bring your unique voice to our mission!

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