Mexico Account Representative

What You'll Do

• Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s)  
• Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups deliveries and while obtaining accurate tracking updates 
• Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner 
• Monitor customer awards and have proactive conversations with sales and customer if we are seeing volumes different from what we were awarded
• Ensure account is operating at a healthy profitability level and take action to improve or correct where necessary
• Work with carrier counterparts to identify lanes that are consistent within your customer’s network to secure committed capacity 
• Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs 
• Understand your customer’s KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings
• Understand the Food and Drug Administration (FDA) process for those customers that will be required throughout the border operation
• Understand the SAGARPA  process for those customers that will be required throughout the border operation
• Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability
• Proactively identify areas of opportunity within your customers operation and strategically implement solutions
 

Developing Tasks

• Continuously work on developing the Broker Mindset by focusing on delivering operational excellence increasing profitability providing exceptional customer service and identifying creative solutions for obtaining more volume to grow Arrive’s footprint with the customer 
• Continue to develop an understanding of the market different cycles and how the impacts affect pricing strategy and spot quoting

Qualifications

• Bachelor’s degree in a relevant field of study preferred.
• At least 2 years of experience in a 3PL or supply chain environment.
• Ability to work in a fast-paced high-pressure environment while multitasking
• Work collaboratively and cross-functionally with exceptional communication and interpersonal skills both verbal and written.

The Perks of Working With Us

• Take advantage of our comprehensive benefits package including medical dental vision life disability and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities team events happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago IL!
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area we offer relocation packages.

What We Do

At Arrive Logistics our relentless pursuit of perfection fuels our ability to optimize operations identify efficiencies build technology and deliver innovation that pushes businesses like yours forward. But it’s not just what we do that sets us apart from everyone else — it’s what we’re made of grit determination and a 24/7 commitment to our partners. The details matter. We don’t just connect freight and carriers; we think critically about every element of the process working with precision to anticipate your needs. That means more capacity a consistent freight experience — no surprises. Our Work Matters: Shippers carriers and brokerages are the primary players in the logistics industry which powers the U.S. economy and makes everyday life possible. If you have ever bought it or used it … it has been on a truck!

Why Work With Us

We are an ambitious high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years Arrive surpassed 30000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.

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