MGM Rewards Representative Cage (FT) - MGM Grand

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.

POSITION SUMMARY:

The primary responsibility of the M life Rewards Representative is to provide service to guests at the M life Rewards desk, including promoting and enrolling them in the M life Rewards program, conducting redemption and transactions of M life promotions, and answering questions about M life or the property. All duties are to be performed in accordance with department and property policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Assist guests with all requests, answers questions about M life and GameSense and address guest problems in a professional and timely manner
• Explain the M life Rewards program in detail, enroll guests in M life, and redeem guests' points or offers
• Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests
• Manage member account information in the database system and issue M life Rewards cards
• Promote the M life Rewards Mastercard by explaining rewards and benefits to members, accept M life Rewards Mastercard applications, and issue cards to approved members adhering to all applicable procedures
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to effectively communicate in English, in both written and verbal forms
• Able to lead and mentor a team
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Work varied shifts, to include weekends and holidays

PREFERRED:

• One (1) year of customer service experience
• Knowledgeable of Player Tracker systems
• Bilingual

Location:
Las Vegas, Nevada