Mgr, Application Development

Mgr, Application Development

Description

Application Development Manager

Job Summary

The Manager, Application Development within Gas Technology Solutions will have overall responsibility for managing a portfolio of applications and leading teams of analysts and developers. The portfolio consists of a group of applications that support the Southern Company Gas business. The Manager, Application Development will be responsible for teams that are responsible for various analytical, development and delivery activities which include refinement of requirements for projects/enhancements; creation of functional and technical design documents; development of projects/enhancement items for all applications and production support analysis/development for custom applications as well as COTS applications.

Manager - Essential Duties Include

• Serve as management level interface between groups within Gas Technology Services
• Manage relationships with external vendor partners to deliver projects, resources, and production support where necessary. This includes ensuring the proper level of resourcing is provided and agreed upon in advance, vendor additions/terminations are processed as needed, changes to vendor staff are tracked, SLA/SLEs are being met by vendors, quality levels for code and analysis are met by vendors, vendors are following the Gas Technology Services processes and procedures, and any discrepancies are dealt with immediately. Ensure SOWs are accurate when written and followed once approved.
• Provide direction to Supervisors to ensure resources are on-hand and effectively utilized; maintaining the ability to 'flex' to meet customer demands; ensure a proper resource plan is kept and ensure work is being performed based on priority
• Collaborate and negotiate work assignments for the team to ensure project expectations can be met
• Take a leadership role in ensuring Analyst and Development strategies are in alignment with Technology Organization goals and strategies
• Provide support to the Supervisors for day-to-day activities
• Ensure SLA/SLEs are being met and customer satisfaction scores for Gas Technology Service meet our goals; ensure Remedy tickets are properly updated and communication to incident reporters is accurate and timely
• Performance management for the supervisors, including performance appraisals, mentoring, coaching as well as ensuring Supervisors are providing excellent performance management to the staff
• Attract, develop, retain, and manage a diverse group of supervisory and technical individual contributors.
• Lead, motivate and develop employees; effectively plan and manage projects; apply strong oral and written communication skills; apply strong customer service and negotiating skills; exhibit initiative, and follow through with customer commitments; and apply sound performance techniques
• Considerable interpersonal skills and the ability to communicate effectively is essential
• Facilitate technical guidance and direction to software development teams, including developers, contractors, and vendors
• Provide budgetary oversight. Manage the budget for this area, ensure time is properly reported for both internal and external team members, ensure invoices are properly coded and approved in a timely manner, identify areas for savings throughout the year.
• Develop, maintain, and manage comprehensive work plans, work prioritization, and delivery on project commitments
• Contribute strategic thinking related to how the Gas Technology Application group contributes to and supports the Gas Technology Organization
• Implement and maintain production support processes focused on identification and mitigation of root cause

Skills/Experience

• Bachelor's degree in MIS, Computer Science or a related field
• 10 years recent experience as a manager/supervisor required
• A comprehensive knowledge and understanding of the Software Development Life Cycle
• Ability to handle multiple assignments and conflicting priorities
• Ability to work with business partners and peers of varying levels of technical proficiency
• Interest in and passion for learning and working in a fast-paced environment
• Experience with large scale project development, enhancement projects and production support
• Ability to identify root cause as well as mitigation required
• Comprehensive, recognized leadership skills that build relationships and develop a team atmosphere
• Knowledge of software development technologies, various software languages, methodology and tools
• Understanding of Agile delivery; Kanban; Scrum, DevOps tools a plus
• Experience as a multi-tier software developer a plus
• Excellent problem-solving skills
• Excellent communication skills(Oral and written)
• Strong ITSM/ITIL Foundation

Reporting Relationship

• This position reports to the Director, Gas Applications

#LI

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

Southern Company Gas Headquarters (10Atlanta)

10 Peachtree Place

Atlanta, 30309

Req ID: SCS2011243