Mgr HR Data Management - 90307657 - Hybrid

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

This position is hybrid and can be based out of Washington DC; Wilmington, DE; or Philadelphia, PA.

SUMMARY OF DUTIES:

Responsible for leading and managing the successful execution of the HRERC Data Management team daily operations to drive an efficient and optimal employee experience. As manager, provides instruction, guidance, functional and technical expertise on HR business processes and procedures-based HR system application. The role is responsible for the daily distribution of workload/activities based on priority and approved SLAs. Via the Case Management Ticketing application, all inquiries are assigned, resolved, and closed properly based on targeted metrics. This role works closely with key stakeholders, both internal and external partners, to ensure service level agreements (SLA) and other key measures are at or above standards, constantly striving to improve the quality and customer experience. Interacts cross-functionally with other HR areas as well as various departments within the Company to ensure hand-offs, communication is customer focused, seamless and delivered with high quality. Complies with Amtrak's auditing requirements based on employee master data activity.

ESSENTIAL FUNCTIONS:

• Supervise and manages a team of HR Data Analyst responsible for the day-to-day transactions/operations within the HR System and various program administration.
• Identifies customer-impacting issues and implements solutions and process-improvements to increase customer satisfaction.
• Leads and participates in cross-functional process improvement initiatives.
• Develops and Implements training programs to improve the quality and productivity of the team.
• Responds to escalations, providing root cause analysis and recommendations. Develops remediation plans and drive to resolution with minimal guidance from the Director, HR Employee Resource Center
• Manages the team and ensure high service delivery and execution.
• Ensures all operational support and procedure documentation is maintained and updated.
• Evaluates operational performance of teams against established goals.
• Promotes training, personal growth, professional development, and teamwork for staff.
• Evaluate overall performance of staff and resolve individual performance problems through appropriate performance management programs.
• Create monthly HR Employee Resource Center metrics scorecard.
• Develop and maintain open communications with HR management and other senior managers in the organization.
• Represent the HR Employee Resource Center at both internal and external meetings.
• Participate in special projects as required.

MINIMUM QUALIFICATIONS:

• 7 years of relevant experience, including people management
• Bachelor's Degree in Human Resources, Operations Management, Business Administration, or other related field
• Experience in HR Shared Services, HR business process improvement and redesign
• HCM systems experience

MINIMUM KSA (Knowledge, Skills and Abilities):

• Strong knowledge of Human Resources as a discipline
• Outstanding customer service focus and strong interpersonal skills
• Excellent communication skills including verbal, written, and listening
• Able to establish and maintain effective relationships with customers gaining their trust and respect
• Able to work with a diverse workforce
• Demonstrated effectiveness when dealing with dissatisfied customers
• Able to consistently maintain a team environment by openly sharing information, exchanging ideas, coordinating activities, peer coaching, and/or jointly solving problems
• Able to drive continuous operational excellence and provide value
• Strong people leadership development skills
• Strong problem solving skills with the able to simplify strategy into specific actions, make decisions and communicate priorities.
• Able to prioritize problems in terms of strategic and possible long-term impacts
• Able to work closely with customers to enhance, improve and reengineer processes to ensure positive results
• Able to handle confidential information
• Able to identify and analyze issues based on data or available information
• Able to work as a team member in a specialized area
• Strong time management skills

PREFERRED QUALIFICATIONS:

• 9+ years of relevant experience
• SAP HR systems experience
• Success Factor system experience (including Employee Central)
• HR Shares Services management experience
• PC and Microsoft Office Suite skills
• Strong understanding and working knowledge of Microsoft Office applications

WORK ENVIRONMENT:

• Traditional office setting
• Constantly or frequently uses a computer keyboard and monitor
• Frequently performs tasks that require sitting for extended periods of time.
• Constantly works in a fast-paced environment with frequently changing priorities.

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

The salary/hourly range is $99,080 - $128,410. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:159953

Posting Location(s):Delaware; District of Columbia; Pennsylvania

Job Family/Function:Human Capital

Relocation Offered:No

Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.