Mgr, Professional Services Consulting 3

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The AEM Delivery Manager is a leadership role responsible for driving Adobe's AEM Consulting business in the Americas, with a focus on a defining and delivering the best of breed consulting services in implementing AEM solutions. You will oversee a team of consultants to ensure excellence in service delivery across consulting engagements and throughout customer lifecycles. You will set a high standard for excellence in professional services, and lead your team in continual improvements. A critical responsibility is to drive the continuous innovation and process improvement to help our customers increase the return in their investment in AEM and deliver with quality and consistency.

What you'll do

• Recruit, lead, mentor and professionally develop a team of individual contributors responsible for delivery of best-in-class consulting engagements
• Collaborate with License and Consulting Sales colleagues to position Adobe Consulting for success
• Drive creation of compelling and innovative service offerings that maximise a blend of onshore, offshore, and partner expertise for optimal impact
• Cultivate and maintain strong executive relationships with key client partners to ensure client satisfaction.
• Provide expert input to client proposals and contracts to ensure commitments and expectations are well defined and managed
• Manage team performance to meet and exceed targets for revenue, margin, and growth
• Proactively foster collaboration with Engineering and Product Management to facilitate knowledge exchange and provide critical field feedback on solution strategy and development
• As a senior Consulting leader, develop and drive critical initiatives across multi-solution Consulting teams
• Be responsible for timely and accurate completion of team operational functions including time entry, expense management, revenue forecasting, and reporting
• Lead and inspire team with positivity and optimism, creating a culture of high expectations and achievement

What you need to succeed

• Executive leadership skills including the ability to develop, influence and empower a diverse team to improve results
• Practitioner level experience in translating clients' business requirements into solutions and effectively positioning solution value
• Demonstrated ability to effectively apply multiple levers to drive optimal revenue and margin performance
• Demonstrated proficiency in team management
• Extensive experience leading professional services teams and experience within software vendors strongly preferred
• Ability to interact and communicate for impact with all levels of an organization both internally and externally, including business and technical
• Confident ability to effectively lead, collaborate, triage and make decisions in a fast paced, changing environment
• Demonstrated strength in EQ (emotional intelligence)
• Strong client service orientation; demonstrated ability to build effective working relationships with client partners resulting in high client satisfaction
• Expert experience in negotiation and conflict resolution
• Excellent analytical and problem solving skills
• In-depth knowledge of one or more aspects of Digital Marketing required: content management, Web analytics, targeting and optimization, digital asset management, search, cross-channel campaign management and related industry methodologies
• Experience with P&L management required
• Exceptional written and verbal communication skills, with meticulous attention to detail
• Masters Degree in Business Management, Accounting, Computer Science/IT or related fields preferred
• Ability to travel up to 15%

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $130,700 -- $283,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.