Microsoft Dynamics 365 CRM operations manager

We are seeking an experienced Microsoft Dynamics 365 CRM operations Manager to join our team. The ideal candidate will have a minimum of 5 years of experience working with CRM Dynamics 365 Sales Enterprise Edition systems and possess strong problem-solving abilities, excellent communication skills, and proficiency in handling tickets and issue resolution.

Responsibilities:

• Oversee day-to-day CRM operations to ensure smooth and efficient functionality
• Serve as the primary point of contact for stakeholders, ensuring their needs and concerns are addressed promptly.
• Manage and resolve tickets and issues, maintaining a high level of customer satisfaction.
• Ensure effective communication and coordination with the support team to achieve project goals.
• Develop and implement project plans, including timelines, milestones, and resource allocation.
• Monitor project progress and adjust plans as necessary to meet objectives.
• Provide regular updates to stakeholders on project status and any potential challenges.
• Maintain comprehensive project documentation, including reports, manuals, and training materials.

• Minimum of 5 years of experience working with CRM Dynamics 365 Sales Enterprise Edition systems.
• Strong problem-solving abilities and analytical skills.
• Excellent communication skills to effectively interact with stakeholders.
• Experience in CRM Dynamics solution architecture.
• Substantial experience in configuring Dynamics CRM or managing a team who have done this.
• Proficiency in handling tickets and issue resolution.
• Demonstrated ability to coordinate tasks with a support team.
• Solid project management skills, including planning, execution, and monitoring.
• Ability to work under pressure and meet deadlines.
• Strong organizational skills and attention to detail.
• Monitor and identify any trends, problems, system performance or reoccurring issues
• Develop and maintain CRM dashboards, reports, and analytics to track key performance indicators and provide actionable insights.

Qualifications:

• Bachelor’s degree in engineering, computer Science, or a related field.
• Project Management Professional (PMP) certification or equivalent is a plus.
• Familiarity with Agile and Scrum methodologies is advantageous.

• 1 year contract extendable.
• Competitive salary and benefits package.
• Opportunity to work with a dynamic and collaborative team.
• Professional development and growth opportunities.