Microsoft Dynamics 365 Support Specialist

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

Microsoft Dynamics 365 Support Specialist

Location: Burbank, CA

Duration: 6 Months

The Job: As a Microsoft Dynamics D365 Certified Support Specialist (or prior experience with D365) -Tier III, you’ll play a crucial role in ensuring the smooth operation of retail point-of-sale (POS) systems and Warehouse hardware at Client. Your expertise will be essential in maintaining hardware and software components, providing technical support to clients, and contributing to a dynamic team on the Client Studio Lot. Let’s dive into the details:

Note:
M-F 8 hours-Flexible schedule. Needs to be able to work between 7am-6pm. Hours/schedule may change due to supporting teams in the UK and New York Teams. Willingness to work evenings and weekends as part of an 'emergency' on-call troubleshooting/support.

Years of experience:

• Minimum 5 years of experience: You bring extensive knowledge of retail POS and warehousing systems. D365 Certification or prior practical experience with D365.
• Retail POS / Warehousing experience: You’re well-versed in the intricacies of retail hardware, including printers, label printers, handheld terminals (HHTs), and POS units.
• Fast-paced environment: You thrive in a dynamic setting and can adapt quickly to changing requirements.
• Problem-solving skills: You’re a creative thinker who takes initiative to resolve issues efficiently.
• Team player: You seamlessly integrate into a collaborative support team.

Responsibilities

1. Installation and Configuration:

• Install software and hardware at client sites, ensuring proper setup and connectivity.

• Configure and test hardware and software components.

2. Client Support:

• Provide telephone, remote, and on-site support to clients, resolving issues promptly.

• Be prepared to work at the Client—this role isn’t desk-bound!

3. Technical Knowledge:

• Stay up-to-date with our suite of hardware and software product lines.

4. Client Training:

• Train clients on software and hardware usage, as well as troubleshooting techniques.

Requirements

Technical Expertise:

• Proficiency in Microsoft Office, various Windows operating systems, and networking.

Availability:

• M-F 8 hours-Flexible schedule. Needs to be able to work between 7am-6pm. Hours/schedule may change due to supporting teams in the UK and New York Teams
• Willingness to work evenings and weekends as part of an 'emergency' on-call troubleshooting/support.

Communication Skills:

• Strong written and oral communication abilities.

Background Check:

• Must pass a Criminal Background Check.

Task Management:

• Ability to manage and prioritize tasks both in the office and in the field.

Transportation:

• Reliable transportation to and from the Client.

Industry Experience:

• Preferably experienced in the Retail & Warehouse POS industry.

Configuration and Support:

• Experience in configuring, installing, training, and supporting hardware or software products.

Nice-to-Haves:

• Industry experience
• Being flexible in the hours they put in ( if they can work earlier to help other timezones is a plus)