Mid Customer Success Manager

Company Description

We are engaged in a collaborative effort with a global B2B recruitment marketing automation software.

Job Description

In our worldwide market expansion initiative, we are in the process of assembling an exceptional customer success team, with our customers at the heart of our focus. Come join our team, and you will be responsible for:

• Drive customer retention and growth by gaining a deep understanding of their business needs and proactively assisting them in achieving success.
• Establish a consistent and meaningful line of communication with customers, becoming their advisor in utilizing our platform to meet their business goals.
• Effectively demonstrate and communicate the return on investment (ROI) for our customers throughout their lifecycle. This includes conducting business reviews, Quarterly Business Reviews (QBRs), and personalized one-on-one interactions.
• Act as the primary advocate for our customers within the company, representing clients needs. This input will be essential for shaping core product development, marketing strategies, and sales processes.
• Take the lead in onboarding new customers, ensuring a smooth and productive experience. This involves providing comprehensive training to customers and guiding them in adopting platform features that guarantee the realization of value.

Qualifications

• A minimum of 2 years of experience in customer success within the SaaS industry.
• Proficiency in digital technologies with practical hands-on experience.
• Exceptional verbal and written communication skills, coupled with strong organizational, collaborative, and detail-oriented capabilities.
• Fluency in both written and spoken English.
• Knowledge of digital marketing is advantageous.
• Adaptability to thrive in a fast-paced startup environment, where versatility and agility are key.

Additional Information

• Experience independence and autonomy in your role.
• Enjoy fully remote work and a flexible schedule.
• Earn substantial performance bonuses.
• Access comprehensive medical assurance.
• Receive the necessary equipment for success.

Get picky and choose a career that matches your mindset and lifestyle. Team up with a company that encourages you to do more and gives you the flexibility you need!