Mid Level System Admin

Job Description

Experience:

• 3-5 years supporting data networks or Microsoft environments
• Cisco CCNA preferred
• Microsoft MCP preferred (administrator, data engineer, solutions architect, security engineer)
• Understand Microsoft Active Directory
  • Account creation
  • Group management
  • Rights assignments
  • Group Policy Objects (creation, maintenance, troubleshooting)
• Endpoint management
  • Desktop security (anti-virus, anti-malware)
• Remote access

• Responding to alerts (email or phone confirmation)
• Event triage - investigate alert and resolve is possible
• Escalate to team if unable to resolve
• Ticket management - ability to maintain ticket status, provide updates to clients, and close tickets with in SLAs
• On-call - team members participate in an on-call rotation where they will be responsible to responding to customer's after hours. It is anticipated that this would occur one week per month

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