Mid-Market Account Manager

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

The Opportunity at Culture Amp

Here at Culture Amp we have an exciting opportunity for an Account Manager to come and join our talented and inclusive sales practice.

We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can start to “connect the dots” between their Engagement and Performance data.

If you’re a salesperson who is deeply curious and incredibly passionate about people and culture and wants to work in a business that will allow you to try new things, drive behavioral change and impact positive return on investment, come and join us as we take the next step in fuelling our rocket ship and change the world of work.

Working within our high performing, EMEA account management team, you will have the autonomy to try new things, work on projects and play a significant part in driving the adoption of new products to our current customer base.

You will:

• Own an expansion quota for our current customer base targeted at the Mid Market segment - around 100-200 customers
• Identify opportunities to expand revenue from current customers through understanding long-term strategic Business and People goals. There will be a mix of relationship management initiatives and outbound prospecting too
• Work closely with Customer Success to lead on touch points with Customers during the subscription year
• Work with core renewal team to handle more complicated renewal processes
• Be able to confidently present our full product suite to existing customers to own up-sell and cross-sell of the Culture Amp platform
• Contribute to the Account Manager Playbook to iterate and create the process for account growth

You have:

• Experience working in a high volume sales role
• Ability to manage a high number of accounts/opportunities (200+) while maintaining focus on goals
• Compelling presentation and communication skills
• A focus on building strategic relationships with customers
• A commitment to regular proactive outbound activity to identify new opportunities within your customer base

After 3 months, you will...

• Partner with the Customer Success and Retention Account Managers on the Customer Journey from the time a client commits to work with us to renewal
• Approach accounts outbound to develop a pipeline of opportunities in your assigned Book of Business
• Be able to confidently present our full product suite to existing customers to own upsell and cross-sell
• Close expansion opportunities 

Perks of Being a Camper:

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work. A few benefits include:

• MacBooks for you to do your best work 
• A flexible working schedule 
• Share Options
• Social impact days
• End of year refresh period
• 25 days of annual leave, 9 paid holidays, 10 sick days, 4 quarterly refresh days and compassionate leave
• Home office stipend
• Well being stipend
• Coaching support
• Phone reimbursement
• Team building budgets
• Fun and inclusive digital and in-person events
• Employee resource groups

Here are a few highlights from Culture Amp

• What is a People Geek?
• Our unique DIY approach to L&D
• What does Culture First mean?