Mid Market Account Manager

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. 

Our Sales Mission: We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services. 

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Why this role matters:

As a Mid-Market Account Manager, you’ll grow existing relationships with large, tech-savvy customers and build new relationships with organizations as you target high-growth digital, cloud software companies, and Mid-Market. Vonage serves the hottest companies that are building communications into their unique customer experience to differentiate their businesses, and we are looking for leaders who love to work with innovators.

Where you will work:

Remote Worker – You will be home based in the USA as opposed to a designated Vonage Office and you will work from home. An average of 5% travel will be required.

Sponsorship Not Available: Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

What you will do:

Territory Management and Revenue Generation

• Develop and drive sales strategies, discuss account trends, advise on changes and coordinate quotes and sales opportunities with customer success and service managers on a regular basis.
• Analyze assigned account base to determine key areas of opportunity.
• Create and present sales and revenue forecasts based on account base analysis.
• Develop and execute business development plans to drive revenue and profits.

Team Collaboration

• Collaborate across sales organization to ensure timely and accurate quote provision and order processing.
• Work with engineering and technical teams on project scope, managing and reconciling demands across diverse functional teams to achieve desired results for the benefit of the client.
• Support implementation through ongoing and supportive customer contact, ensuring a smooth transition to customer success management post-implementation.

What you will bring:

Required

• 4+ years of experience in Mid-MarketTechnology sales, Saas, Cloud, SMS
• Success selling Communication, CRM solutions in SaaS or PaaS models
• Experience building solid relationships with mid-level and senior executives across business, marketing and technology teams.
• Previous experience partnering with a strong PreSales Consultant
• A self starter attitude, creativity and curiosity with the focus and openness it takes to work both independently and collaboratively across the business.

Desirable

• Providing a solution oriented sales approach over the full delivery lifecycle, driving company growth by consistently growing and maintaining a healthy new business pipeline that will meet and aggressively exceed targets.
• Work closely with the pre-sales team to aid in designing innovative CPaaS solutions for prospects looking to migrate their Communication Infrastructure into the Cloud, integrating APIs into their customer experience flows.

How you will benefit:

• Medical, Vision, and Dental Coverage
• Health Savings Account (HSA)
• Income Protection
• Maternity & Paternity Leave
• 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Tuition Reimbursement
• Voluntary Legal Plan
• Optum Employee Assistance Program
• Discount on Auto, Home & Pet Insurance

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.