Mid-Market Client Success Manager

About Us:

Tired of the same old corporate grind? At Consensus, we’re not just another SaaS company—we're a dynamic team on a mission to change how buyers buy and how sellers sell. Your unique perspective isn’t just welcomed; it’s essential. We empower you to bring your authentic self to work and fuel your passion for innovation.

Our values aren’t just words on a wall—they’re the heartbeat of our culture. We want you to show up, ready to contribute and grow. Embrace the idea that perfection isn’t the goal; it’s about putting your name on something that’s a “version one” and owning the journey.

With our Product Experience Platform, we’re changing the game with tools like product tours, video demos, and product simulations that accelerate deal closures and create engaging buyer experiences. If you’re ready to roll up your sleeves and contribute to a transformative journey in enterprise software, we want you on our team. Want to see Consensus in action for yourself? Check out our demo (in the Consensus platform—meta, right?)

The Team

In Customer Success, we pride ourselves on being the supportive backbone of our team. Always ready to lend a hand, share feedback, and cover for teammates, we tackle challenges with a blend of hard work and humor. Quick to experiment with new tactics, we embrace creativity while also sharing an unhealthy obsession with Harry Potter—know thy house!

About the Role:

As a Client Success Manager (Level 1) you'll manage a Book of Business consisting of 40-50 SMB/Mid-Market Accounts. You will act as the primary point of contact and advocate for your clients. You'll be required to help onboard, train, consult, and drive best practices with your clients. Your main indicator of success will be how well you drive adoption and growth/expansions within your book of business.

What You’ll Do:

● Drive retention and growth within your Book of Business

● Primary Contact for onboarding, implementing, and training BoB

● Provide insights to customers to ensure proper Adoption & ROI (Consultative Approach)

● Comfortable training/presenting to large teams

● Ability to proactively understand client needs and respond accordingly

● Successfully manage and overcome client objections

● Help monitor and respond to client requests through Chat

● Consistently log activities as well as update/maintain account info in CRM

● Create necessary training materials specific to your clients’ needs

● Can work remotely (long-term) and self-manage

● Travel 10-20% domestic and internationally

What We’re Looking For:

● BA/BS Preferred

● 3+ years experience in Client Success or Account Management within B2B SaaS

● Excellent level of accuracy and attention to detail

● Outstanding communication skills - through chat, email, phone, and in-person

● Comfortable articulating software and engaging with executives (VP and C-Level Execs)

● An understanding of the different sales roles/positions within an organization

● Experience working with cross-functional teams (Sales, Product, Marketing)

● Successful track record managing a Book of Business (Growth as well as Retention)

● Driven, self-motivated, enthusiastic and have a “can-do” attitude

● Access to a quiet and enclosed working environment with a fast internet connection

At Consensus, You’ll Get:

● Generous employer contribution towards health insurance with multiple plans to choose from (dental and vision coverage is available as well)

● HSA/FSA programs available to maximize your tax savings

● 401(k) with company matching contributions

● Paid parental leave to prioritize your family

● Unlimited PTO

● 12 company holidays

● Flexible/Remote work environment

● Company provided best-in-class WFH setup

● Professional Development program

● 2 days off each year to volunteer at a charity of your choice

● Birthdays off

● Every third Friday of the month off