Mid Market CSM
Job Description
Envoy is transforming modern workplaces for flexible work to bring people together so they can connect, collaborate, and thrive. Envoy’s workplace platform has redefined how companies welcome visitors, improve the employee experience, book desks and conference rooms, and manage deliveries in 16,000 locations around the globe by designing products for a flexible workplace experience. Companies like Slack, Pinterest, and Warby Parker rely on Envoy to create an unrivaled first impression and keep their offices secure and compliant. We are proudly backed by Andreessen Horowitz, Menlo Ventures, Initialized Capital, Brookfield Growth, and many others.
With more than 150,000 new sign-ins every day, Envoy Visitors creates a warm welcome for guests while safeguarding people, property, and ideas. Envoy Desks gives employees the flexibility to reserve a desk for the days they are in the office and helps them collaborate with teammates by coordinating on-site schedules. Envoy Rooms provides a simple solution to book meeting rooms and free up unused space. Envoy Deliveries ensures packages reach their recipients without mailroom pile-ups. Envoy Connect combines hospitality with security to welcome visitors in multi-tenant buildings. Our workplace platform is designed to connect to workplace tools you already use and new apps built by developers that will shape the future of work.Â
Our motto is to challenge the status quo, and we like to innovate fast to help our customers create workplaces people love. If this world sounds exciting, we’d love for you to help us build the workplace of the future.
We're looking for someone who will guide our customers throughout their journey. Starting with a successful implementation and delivering continued support that will lead to a long term growing partnership.
You Will- Ensure a success plan and metrics are in place with each customer to help them achieve business value with Envoy
- Efficiently drive your accounts across the customer lifecycle, from implementation and enablement to adoption and renewal
- Develop relationships with key stakeholders across multiple teams including Workplace, IT, and Security / Compliance
- Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
- Experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience, preferably from B2B SaaS companies
- Expertise in post-sales full lifecycle management with a portfolio of mid-market / commercial accounts
- Aptitude in developing both high-touch and tech-touch strategies to drive high engagement across your portfolio
- Efficacy in leveraging data and business intelligence to help achieve your customer’s goals as well as your own internal goals
- You love being high-touch but also have a passion for automation
- You prefer a portfolio where you go 5 miles wide and 5 feet deep
- You love answering questions by looking at data
- You get excited about different tools that’ll help make you more efficient
#LI-Hybrid
By applying for this position, you acknowledge that you have received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
Envoy will comply with federal and state mandates regarding COVID-19 vaccinations. We will require employees coming on-site to be fully vaccinated, which includes a booster.
Date Posted
12/19/2022
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5
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