Mid Market Customer Success Manager

Submittable is seeking a Mid Market Customer Success Manager to join our team in Missoula, Montana or Seattle, WA. We are looking for a  passionate, driven sales professional with a track record of success selling and expanding solutions in the B2B SaaS software space. In this role, you will focus on client expansion for Submittable’s Grantmaking, Social Impact, and Submission Management software solutions. You will also build strong, long-lasting customer relationships and oversee customer account management, including negotiating contracts and agreements to maximize profit and grow the Submittable footprint. 

This is a full-time position and reports to the Director of Account Management. Position is not remote.

What You’ll Be Doing:

• Foster a trusted advisor partnership with the client and align Submittable’s value to their key and overarching business goals
• Renew subscriptions for Submittable’s SaaS solutions, and offer frictionless expansion through small upsells and increases in capacity where appropriate
• Be the primary point person for your clients, looping in Submittable resources such as Account Management or Technical Support as needed
• Build strong, long-term business relationships by consistently going above and beyond client expectations
• Evaluate client program priorities and tailor a Success Plan that establishes clear goals and milestones which maximize their ROI
• Identify barriers to program growth and develop effective strategies based in client research and industry knowledge
• Schedule and conduct meaningful Business Reviews to ensure the Success Plan is progressing, and opportunities for additional gains are identified as they arise
• Identify opportunities for Account Managers to expand Submittable’s footprint by selling new features, services, and instances
• Problem solve and find ways to improve our business, products, and approach
• Keep up to date and thorough records in Salesforce
  

You’ll Be Successful With:

• 1+ years of B2B SaaS software sales experience
• Excellent organization and time management skills  
• Ability to learn quickly, and adapt even quicker
• Highly developed interpersonal and written/spoken communication skills
• Ability to manage competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative and team-oriented environment
• Strong technical aptitude
• Customer service
• Self-confidence
• Time management 
• Technical aptitude
• Client relationships
• Ability to recognize sales opportunities 
• Detail oriented
• Accurate record keeping