Middle 3rd Line Software Maintenance Engineer with MuleSoft

We are seeking a highly capable Middle 3rd Line Software Maintenance Engineer with specialized expertise in MuleSoft.
The selected candidate will be integral in providing top-tier support and maintaining robust software systems built on the MuleSoft Anypoint Platform. In addition to addressing support and maintenance tasks, the successful candidate may also assist the development team with various development activities.

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Responsibilities

• Provide effective 3rd line support to troubleshoot and resolve complex software issues leveraging MuleSoft technology
• Maintain and enhance the functionality of existing software applications
• Engage in customer interviews to accurately gather requirements
• Participate in project meetings to discuss and plan solution delivery and system enhancements
• Collaborate with team members on the design and implementation of system improvements
• Ensure high standards of code quality through rigorous testing and debugging
• Create and maintain comprehensive technical documentation
• Stay abreast of the latest trends in MuleSoft technology and broader industry developments
• Assist the development team with coding and other development tasks as needed

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• 2+ years of experience in a similar 3rd line support role with a background in software maintenance
• Proven expertise in MuleSoft and familiarity with Anypoint Platform
• Strong command of the English language, minimum B2 level proficiency
• Proficient in troubleshooting and issue resolution within software systems
• Background in maintaining and enhancing functionality of software applications
• Demonstrated problem-solving skills and analytical aptitude
• Effective communication and ability to collaborate within a team
• Competency to manage work independently in a remote setting

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home