Middle System Administrator (MDM Specialist)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 

We are seeking a highly skilled System Administrator to join the IT Services team. The candidate will provide technical and administrative support for all corporate devices (laptops and desktops) and contribute to the development of Identity Management services (Okta). The primary responsibilities include managing day-to-day MDM operations, resolving Endpoint Management escalations, and performing systems updates for end users. The role also involves planning and implementing innovative MDM solutions in the existing environment via ManageEngine.

Responsibilities:

• Administer and manage Mobile Device Management (MDM) systems, including device enrollments and deletions, ensuring all implementations align with corporate security policies and standards
• Collaborate with the Service Desk and Security Team to define device management requirements, engineer appropriate solutions, perform pilots, implement changes, and provide post-release support
• Develop and maintain comprehensive documentation, including conceptual descriptions, task-based procedures, configurations, and reference guides
• Utilise company ticketing software to track, manage, and document the problem-solving process for system-related issues.
• Generate and provide regular reports to management on device and system performance, adherence to security policies, and operational efficiency
• Support ticket resolution by assisting IT staff during the process and ensuring effective communication with end users throughout the ticket lifecycle

Requirements:

• Experience with ManageEngine and its MDM suite
• Advanced knowledge and hands-on experience (2+ years) with Mobile Device Management (MDM) systems, including device control, deployment, and support
• Proven ability to supervise MDM operations, including mentoring and coaching team members
• Familiarity with best practices for MDM service implementation and ongoing optimisation
• Strong technical expertise in Mac OS and Windows at a senior administrator level
• Ability to self-direct, prioritize, and manage tasks with minimal supervision
• Commitment to keeping documentation up to date

Nice to have:

• Experience in scripting and implementing scripts for MDM systems
• ManageEngine Certified Admin/Certified Expert certification

What you will get in return:

• You will join the company, that cares about work and life balance
• Annual Bonus based on the performance review cycle
• Family Medical Insurance, Pension Fund, MyBenefit system and MultiSport+ card for CoE
• Generous Annual Leave Policy
• Flexible working model - office, hybrid or remote
• Comprehensive Workation Policy with 30 remote days available for your preferred destination
• Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.