Job Description
Be an Early Applicant
Hiring Remotely in Eden Prairie MN USA
In-Office or Remote
73K-130K Annually
Mid level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Role
The Millennium Patient Access Analyst liaises between end-users and project teams providing support for EHR services. Responsibilities include managing incidents supporting scheduling and registration workflows and collaborating on system configurations and troubleshooting.
Summary Generated by Built In
Requisition Number: 2351885
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
The Optum Oracle Health EHR Services team is building an innovative comprehensive EHR services capability using the collective expertise of our clinical consulting delivery technology and operations teams. Our Center of Excellence is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you that means working on high performance teams to leverage the power of technology and services delivery to improve care.
The Optum EHR Services Millennium Patient Access Analyst will support client partnerships to grow our emerging support service line. As a Millennium Patient Access Analyst you will serve as a liaison between end-users project team members and other resources while providing exemplary customer service and application support in their assigned solutions. In addition you will manage logged incidents and support Patient Access projects to ensure end users have the best possible experience. EHR Services team members will help position Optum as a center of excellence for application management services.
Solid candidates for this role will be able to demonstrate self-motivation individual leadership and team collaboration. Most importantly our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington D.C. area you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
Key Competencies:
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72800 to $130000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life. Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
The Optum Oracle Health EHR Services team is building an innovative comprehensive EHR services capability using the collective expertise of our clinical consulting delivery technology and operations teams. Our Center of Excellence is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you that means working on high performance teams to leverage the power of technology and services delivery to improve care.
The Optum EHR Services Millennium Patient Access Analyst will support client partnerships to grow our emerging support service line. As a Millennium Patient Access Analyst you will serve as a liaison between end-users project team members and other resources while providing exemplary customer service and application support in their assigned solutions. In addition you will manage logged incidents and support Patient Access projects to ensure end users have the best possible experience. EHR Services team members will help position Optum as a center of excellence for application management services.
Solid candidates for this role will be able to demonstrate self-motivation individual leadership and team collaboration. Most importantly our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington D.C. area you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
- Ability to triage and resolve incidents logged by end users related to scheduling and registration workflows including appointment errors duplicate bookings registration rules and integration issues
- Monitor and maintain scheduling work queues; ensure timely resolution of pre-scheduling edits and exceptions
- Partner with Core/Integration on HL7 DFT/ADT issues impacting registration and scheduling
- Validate scheduling configurations across clinical areas; troubleshoot missing or incorrect appointment details
- Support routine updates to scheduling templates and provider calendars in coordination with operational teams
- Collaborate between registration and scheduling teams to ensure accurate patient demographic and insurance data for scheduled appointments
- Run standard scheduling reports (e.g. no-show rates appointment utilization); perform basic trend analysis for process improvement
- Participate in User Acceptance Testing (UAT) for scheduling enhancements build migrations and monthly maintenance cycles
- Own and manage Tier 2 support tickets through resolution including root cause analysis and documentation of fixes
- Coordinate with Tier 3 and vendor support teams for escalations and complex issues
- Support scheduling resource builds including provider resources resource groups resource roles visit type associations flexing rules slot configurations and booking limits
- Support integration and troubleshooting between Millennium and third-party patient access tools including self-scheduling platforms (e.g. Kyruus) patient check-in solutions (e.g. Tonic) and eligibility verification systems (e.g. Experian)
- Monitor system performance and proactively identify potential issues impacting PAS workflows
- Maintain knowledge base articles and ticket resolution documentation for recurring issues
- Support integration points between Millennium and ancillary systems (e.g. lab pharmacy radiology)
- Validate and test build changes in non-production environments before deployment
- Assist with change control processes including impact analysis and risk mitigation for configuration updates
- Provide support for Oracle Health (Millennium) applications including design build testing and maintenance
- Collaborate with end users to confirm any build changes in the supported systems
- Identify system optimization and enhancement opportunities
- Participate in implementation upgrade and enhancement projects
- Provide support for application incidents including rotations for 24/7 on-call coverage
- Develop and maintain training materials
- Facilitate communication with stakeholders from requirements to implementation
- Build solid relationships with end users and business partners
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 4+ years of experience in healthcare domain knowledge system configuration and clinical workflow support
- 4+ years of experience with Oracle Health (Millennium) Patient Access (PAS) systems with a focus on Scheduling or Registration
- 4+ years of experience in scheduling book maintenance template configuration resource list management and location updates
- 4+ years of experience in registration conversation configuration encounter management and patient demographic workflows
- Willing to travel up to 25%
Preferred Qualifications:
- Oracle Health Millennium certification in Scheduling or Registration
- Experience with additional Revenue Cycle workflows/configuration including Registration Scheduling Health Information Management and Charge Services
- Experience with ServiceNow or similar ITSM tools for ticket management
- Experience troubleshooting HL7 ADT/DFT messages impacting scheduling
- Experience with various documentation requirements for specialties
- Experience with general Millennium workflows
- Familiar with Cerner Patient Access (PAS) workflows configuration management and workqueues
- Familiarity with third-party patient access integrations including self-scheduling platforms (e.g. Kyruus) patient check-in solutions (e.g. Tonic) and eligibility verification tools (e.g. Experian)
- Familiarity with Millennium security models and scheduling block access
- Proficiency with MS Excel Visio PowerPoint and SharePoint
- Ability to interpret Millennium logs and error messages for Patient Access issues
- Ability to script or automate repetitive tasks using CCL or other tools
Key Competencies:
- Solid understanding of scheduling processes and their impact on patient access and clinical workflows
- Ability to collaborate across departments including scheduling registration clinical operations and IT teams
- Ability to support multi-vendor patient access ecosystems including self-scheduling patient check-in and eligibility verification platforms alongside core Millennium PAS solutions
- Experience supporting Millennium upgrades and domain migrations
- Understanding of Oracle Health PAS configuration and support
- Solid time management organizational and prioritization skills
- In-depth knowledge of Millennium EMR and support lifecycle
- Consultative and collaborative style
- Ability to build partnerships and influence across teams
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72800 to $130000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life. Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Skills Required
- 4+ years of experience in healthcare domain knowledge system configuration and clinical workflow support
- 4+ years of experience with Oracle Health Millennium Patient Access systems with a focus on Scheduling or Registration
- 4+ years of experience in scheduling book maintenance template configuration resource list management and location updates
- 4+ years of experience in registration conversation configuration encounter management and patient demographic workflows
What the Team is Saying
Optum Compensation & Benefits Highlights
- Healthcare Strength—Health coverage offers multiple plan types with employer HSA contributions in‑network preventive care at 100% and included 24/7 virtual visits alongside dental and vision options. This breadth allows predictable copay choices or tax‑advantaged HSA designs to fit different usage needs.
- Retirement Support—Retirement programs include a 401(k) with employer match eligibility and full vesting over time plus an Employee Stock Purchase Plan at a discount. Together these elements support long‑term savings and ownership.
- Parental & Family Support—Family supports include six weeks paid parental leave paid caregiver leave adoption assistance and subsidized Bright Horizons back‑up care. Emotional well‑being resources like a premium Calm subscription and a 24/7 EAP complement these supports.
Optum Insights
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The Company
HQ: Eden Prairie MN
160000 Employees
Year Founded: 2011
What We Do
Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models core on‑site (5 days/week) hybrid (4 days/week) and telecommute or fully remote vary by country role and location.
Typical time on-site: Not Specified
HQEden Prairie MN
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Date Posted
05/15/2026
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