ML/AI Product Manager

Position Summary

Making the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We make the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better.

Role and Responsibilities

Product Manager

• You own data products and manage them end to end using agile principles
• You are highly energetic and act as a liaison between stakeholders located across the globe
• You align with leadership and define standards for the team and ensures that these standards are consistently met even under the pressure of ambitious delivery targets
• You have worked with Big Data teams before and you are well aware of the Ecommerce/Retail domain
• You understand the big picture of the product, project, manage priorities of the team but never loses sight of the end goal
• You have a thorough understanding of the industry, seasonality and global trends/events, and continually monitor competitor/industry developments
• 10+ years of experience, with at least 5 in product management experience in Marketing, Product Management, Sales, Retail or related field
• You should have experience in Product Management discipline doing business analysis, data and trend analysis, market/user research, measurable ROI evaluations based on business KPIs, project management, business and project plans
• Ideal if you have a certification in Project Management (PMP or Six Sigma or Scrum Master or others)

Skills and Qualifications

Must have Soft Skills

• Proactive -
  • Needs high levels of energy and enthusiasm to initiate tasks
  • Ability to analyze and reflect
• Prioritization - Adept in managing priorities of the team with end goal in mind
• Procedure Oriented -
  • Understand and agree on the standards set by the leadership and how they will be evaluated.
  • Set these standards to the team and evaluate the team against these standards.
  • Assume the workload based on standards and minimize relying on leadership for constant feedback
  • Need to be motivated by following procedures and maintain standards most of the time.
  • Need to manage improvements and progressions over time and be able to propose new procedures and systems
  • Always have a focus on the big picture
• Interpersonal skills-
  • Must be able to clearly understand expectations from leadership
  • Must be able to clearly give directions to the team
  • Highly comfortable in talking to different stake holders
  • Highly thorough in clearly communicating the information to leadership
  • Need to be able to empathize with team and be keep focus on the larger goal during projects with ambitious targets

Management - Responsibilities

• Balance product delivery with business requirements
• Act as a liaison between business and technical team. Interface with leadership to establish priorities
• Understand business challenges, conduct feasibility studies, assess risk and ensure contingency plans
• Manage the project using agile principles
• Monitor development of the product and update leadership in timely manner
• Ensure the data product is properly done
• Conduct research for new functionalities that may enhance business satisfaction of the products
• Ensure team follows team standards
• Ensures crystal clear communication among different stake holders.

Client Services - Responsibilities

• Plan and organize the fulfillment of business requirements to ensure timely delivery
• Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
• Assist in resolving client issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution
• Proffer recommendations to business clients and aid them in selecting suitable solutions/services that best meets their requirement
• Contact clients to ensure they are satisfied with received products and services
• Communicate with clients to identify their preferences and facilitate the process to meet their needs and expectations
• Provide clients with regular update and periodic statements to keep them abreast on changes in trends
• Assess products/services to ensure they are up to the specification set by business clients
• Provide detailed explanations of product/service features to clients to aid their decisions on product choice
• Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base.

Data - Responsibilities

• Work with different business teams to procure data for the team in timely manner
• Ensure data is of good quality
• Always looking for avenues for automation wherever applicable
• Strong technical acumen and comfortable in working with large datasets
• Knowledge in Data Governance, Databases, ID Mapping, APIs, and Reporting
• Ensure the Data Product output is interfaced with downstream systems properly and define SLAs.
• Ensure Interface documentation is thorough

Compliance - Responsibilities

• Ensure completeness of the product and make sure that the product is of good quality
• Knowledge of the current privacy landscape and the regulatory requirements affecting digital transformation, including GDPR and CCPA
• Ensure that the documentation is complete.
• Responsible for making sure that Data Science & Data Engineering code meets team standards

Should have Knowledge and Experience

• Experience in Retail/Ecommerce/Consumer Packaged Goods (CPG), Mobile, or Consumer Electronics industries
• Agile Principles/Scrum/Kanban
• JIRA and Confluence as tools for Agile Project Management
• Proficient in SQL/Savvy learner to play around data
• Preferred experience with Apache Hadoop ecosystem and other related big data/business intelligence/data science technologies

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COVID-19 Vaccine Mandate

Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

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