MLR Submissions Specialist

The Cramer team has an immediate opening for a MLR Submissions Specialist to join our agency. In this role, you will prepare, submit and track promotional MLR (Medical, Legal and Regulatory) submissions across our book of pharma/healthcare clients. This includes preparing completed editorial content to submit to an MLR promotional review board. The ideal candidate is detail-oriented, highly accountable, and eager to learn the ins and outs of prescription drug promotion, and healthcare/pharmaceutical communications.

Cramer is a brand experience and content marketing agency that blends strategy, creative, and production to engage audiences and drive business growth. Our Studio model and interdisciplinary team fuel a unique ability to build impactful, forward-thinking experiences for B2B, fortune 1000 companies. A specialty division of our agency, Cramer Health serves pharmaceutical clients looking to build, nurture and/or grow patient communities or drive patient adherence initiatives.

We are proud of our growth as an agency over the last 40 years and recently being named one of the Top Places to Work in 2022 by The Boston Globe.

This is a full-time, in-office position based in Norwood, MA.

Key Responsibilities:

• Prepare completed editorial content to submit to an MLR promotional review board.
• Ensure quality and accuracy with promotional materials across multiple accounts. This involves reviewing submissions to make sure are fully proofed and they comply with brand and promotional review standards, prior to submissions.
• Assemble marketing submissions for promotional review, and submit using the client's processes and systems, following the protocols established by our pharmaceutical clients

• Digitally route submission packages to internal team, facilitating communication cross-functionally

• Move materials through the internal/external promotional workflow, all while maintaining timelines
• Handle multiple projects with different teams concurrently in a timely manner
• Skillfully manage agency team and client expectations
• Develop SOPs and Guidelines that help broader creative teams adhere to promotional review standards
• Assist in maintaining departmental archives and documentation
• Attend client-led trainings on submission platform requirements

• Provide QA and oversight for submission packages
• Complete medical reference tagging & linking in Veeva Vault or other client software tools
• Work closely with the Project Management team to ensure smooth transition of files and accurate project timelines

Requirements

• 3+ years of experience in Pharmaceutical/Medical materials routing and approval process for Promotional & Educational Materials
• A solid understanding of promotional review committee functions within a pharmaceutical environment

• Ability to collaborate closely with others in a team environment under tight deadlines
• Self-motivated, well organized, and detail oriented
• Deep experience with Microsoft and Adobe software and tools
• Can work independently (some guidance anticipated)
• Ability to multi-task, prioritize, and work effectively under pressure

• Demonstrated experience working to meet deadlines
• Excellent written and verbal communication skills
• Experience in client service or vendor management preferred

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account, including employer contribution
• Retirement Plan (401K) with company match
• Profit Share Bonus Plan
• Life Insurance
• Paid Time Off
• Family Leave
• Short Term & Long-Term Disability
• Tuition Reimbursement
• Wellness Resources, including discounted membership to Lifetime Fitness
• Generous onsite cafe
• Paid holidays