Mobile Deskside Support Engineer

Job Description:

Deskside Support Job description:

2nd level support engineer Mobile/Fixed

As a Deskside Support engineer, you will be tasked with monitoring and maintaining an organisations computer systems and hardware. You will be responsible for diagnosing any hardware or software faults with the systems and will solve the issues either in person or remotely.

This role covers multiple clients and sites, so Driving licence and vehicle are a mandatory requirement.

Role Requirements:

Good IT working experience in an ITIL environment at least 3-5 years

Detail oriented and highly organised

Accredited education in Information Technologies, qualified IT Specialist or equal

Experience in IT support for current Microsoft, Apple and Android hardware and operating systems

Good knowledge of ticket systems and Support processes/ Service Now Platform

IT Technical skills:

Device operations and maintenance of Desktop PCs, Notebooks, Smartphones, Monitors IT Support

2nd Level Office/Mobile Support

Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, Printer Services

PC Imaging & Installation procedures, Intune/Autopilot/JAMF

Good Asset management skills

Good Working knowledge of Apple and Microsoft Technology and current Standard Office 365 Suite/ Azure AD

Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN

Soft Skills:

High customer service orientation

Ability to interact and consult with others for de-escalation management

Strong team player. Autonomous & proactive working behaviour

Strong motivation and willingness to learn and perform

Friendly and confident manner

Strong time management skills

Language Requirements:

CEFR Level of English needed for the role is minimum B2.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.