Mobile Device Desktop Administration

Mobile Device/ Desktop Administration

U.S. citizenship is required for this position due to Department of Defense restrictions.

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer in Wisconsin. Our services offer health insurance plans for individuals, families, seniors, and group plans for small to large businesses. We process claims and provide customer service support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. In 2021, WPS Health Solutions celebrates 75 years of making health insurance easier for those we serve. Proud to be military and veteran ready.

Our Culture

WPS' Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive, empowering employee experience, focusing on People, Work, and Conditions. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are guided by our Purpose: Together, making health care easier for the people we serve.

In 2021, WPS Health Solutions was recognized for several awards including:

• Madison, Wisconsin's Top Workplaces
• Top Workplace national cultural excellence awards for Remote Work and Work-Life Flexibility
• Achievers 50 Most Engaged Workplaces® with the further honor of Achievers "Elite 8" winner in the category of Culture Alignment

Role Snapshot

This position is located on-site in Madison, WI - WPS Ray Koenig Building - 1765 West Broadway, Madison, WIProvide experienced mobile device support (cell, tablet, and laptop) to all corporate clients. Identify and resolve problems, delivering technical assistance and direction to appropriate IS staff and clients as required. Install, manage, and maintain core images and software for client use within WPS. Perform ongoing capacity analysis and tuning to meet performance and security objectives.

How do I know this opportunity is right for me? If you:

• Can handle multiple competing initiatives and escalate issues effectively, efficiently, and independently.
• Have demonstrated experience in customer-focused Systems Administration.
• Have a passion for technology, process improvement, a strong interest in innovation and automation, and helping solve technical device related issues.
• Have experience with various security tools and want to work in a highly security conscience environment.
• Want to work on moderately complex projects independently or as part of a larger project team in an Agile work environment.
• Are interested in working with technically adept team members that collaborate to solve complex problems.
• Possess strong analytical, oral and written communication, and customer service skillsets.
• Able to translate user issues and come up with resolution plans.

What will I gain from this role?

• Providing technical assistance to clients both internal and external.
• Growing within an environment of hardworking individuals with diverse backgrounds and skillsets.
• Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries.
• Working in a continuous performance feedback environment.

Minimum Qualifications

• Bachelor's Degree in related field or equivalent post high school and/or related work experience.
• U.S. Citizenship is required for this position due to Department of Defense restrictions.

Preferred Qualifications

• 2 or more years in Information Systems performing system administration.
• Experience supporting and troubleshooting Windows and Mac OS desktop/laptop computer systems, hardware, and software.
• MDM (Mobile Device Management) experience.
• Specialized coursework and/or vendor training courses in assigned operating system specialty.

Salary Range

60,000 ~ $75,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside the posted range.

Work Location - WPS Ray Koenig Building - 1765 West Broadway, Madison, WI

Benefits

• Performance bonus and/or merit increase opportunities
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
• Competitive paid time off
• Health, dental insurance, Teladoc starts DAY 1
• Review additional benefits here

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)