Mobile Device Management Administrator

The Mobile Device Management (MDM) Administrator assists the Technology Operations Manager in configuring, administering, and provisioning mobile devices using Breeze’s MDM. The primary function of the MDM Administrator position is to provide MDM expertise and administration.

• Implement changes to apps, operating systems, restrictions, and usage of mobile devices
• Maintain strict policy and standardized profiles for all mobile devices
• Identify, troubleshoot, and resolve problems with Breeze-managed mobile devices
• Communicate known problems and fixes to Team Members
• Submit knowledge base solutions
• Assist other technology Team Members in research of problems
• Responsible for troubleshooting a myriad of hardware, network, and software issues related to Breeze-managed mobile devices
• Add/delete/modify user account information and documents from Breeze-managed mobile devices accordingly
• Address requests to add, modify, create, and remove permissions from Breeze-managed mobile devices
• Set up equipment for Team Members’ use, ensuring proper installation of cases, operating systems, and software
• Maintain records of system setups and installations in the asset management system
• Refer major hardware or software problems or defective products to business partners or other technology Team Members for service
• Monitor enterprise systems for performance, reliability, and capacity and execute appropriate support, maintenance, upgrades, and changes as needed
• Complete enterprise project work
• Support Breeze-managed Apple and Android handheld devices
• Inspect equipment and complete order records to prepare equipment for delivery to Team Members
• Install and perform minor repairs to hardware, software, or peripheral equipment following design and install specifications
• Other duties as assigned
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence

• 6+ years previous MDM system administration experience
• 1+ years previous Jamf experience
• Experience using Active Directory (Azure AD preferred)
• Basic network administration (DHCP, DNS) and troubleshooting experience
• Apple MacOS and iOS technical support and working knowledge
• Hardware knowledge
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Strong attention to detail, organization, and time management skills
• Self-starter must have a positive attitude and strong desire for success

• 4-year degree in Information Systems, or related technical degree/certificate
• Network+ certification
• A+ certification
• Jamf certification

• Rotating 24/7 on-call duty may be required
• Be comfortable in learning and tackling projects utilizing unfamiliar technologies
• Positive attitude and the ability to work effectively in a peer-oriented small team environment with minimal supervision
• High level of integrity and ethics, able to handle sensitive and/or proprietary information with discretion and confidentiality
• Exemplary customer service and interpersonal skills
• Ability to build and maintain rapport with business partners and team members
• Exemplifies Breeze’s safety culture, values, and mission
• Excellent oral and written communication skills
• Excellent problem-solving skills
• Ability to work with individuals and teams at all levels in the organization

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!