Mobile Product Designer / Senior Mobile Product Designer

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

The Enterprise Digital Member Experiences (EDME) team is responsible for deepening customer engagement through our digital experiences on our mobile app, web, and push channels. The team's mission is to increase digital engagement, customer satisfaction and revenue through a combination of compelling features and a superior user experience. We have an enterprise commitment to deploy personalized experiences that meet the growing needs of our customers globally and across all lines of business.

Within EDME, the UX Design & Research team is a group of talented, passionate, multi-disciplinary members based in New York, Phoenix, and London. Our vision is to elevate human centered design at American Express and drive the world's best digital customer experience for the largest servicing and engagement channels. We do so by ensuring our experiences are:

Seamless we look along the entire customer journey to make our experiences intuitive and easy

Personal we put people first using customer research and data

Empowering we deliver knowledge and confidence to help our customers achieve their aspirations

THE MOBILE TEAM:

The Global Mobile team is responsible for the product strategy, UX/UI and delivery of mobile apps for American Express Card members globally. This includes the Amex Mobile app available on iOS and Android in 20 markets around the world and used by millions of customers each month. Our team is a combination of high-performing design, product, and marketing teams who are responsible for the definition and delivery of features in the Amex App - bringing data-driven and customer focused insights into our design & development process.

We are committed to developing our team members into leaders with the goal of advancing each colleague within the organization over time. We have a culture in which team members value and respect each other's perspectives, time and contributions.

THE ROLE:

We are looking for a talented and passionate mobile product Designer. The successful candidate will have experience with digital initiatives and the ideation & development of mobile products and services and will be responsible for delivering user-based outcomes in the mobile product portfolio.

THE ROLE WILL

• Empathize with your users by observing research labs
• Empathize with our internal partners to understand business goals
• Contribute to resource gathering exercises such as design and content audits, competitive analysis, and stakeholder interviews
• Participate in cross-functional workshops such as co-creation, empathy mapping, and journey mapping exercises
• Synthesize user needs and business objectives to formulate testable prototypes and validate our hypotheses
• Ideate and prototype in both hi- and lo-fidelities using Sketch + Invision
• Create any required supporting documentation such as user flows, personas, service blueprints, etc. in accordance with Lean UX best practices
• Collaborate with your fellow designers, UX writers, UX researchers, product managers, and engineers to translate product requirements into useful and usable experiences ensuring adherence to design best-practices and brand consistency
• Use and contribute to our design language
• Be an active member in our larger Design@Amex team culture!

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

QUALIFICATIONS

• Service Design / Design Thinking
• UX / Interaction Design
• UI / Visual Design
• Communication and Collaboration with Product, Engineering, Business peers and other Stakeholders
• Clear and current understanding of the existing and future capabilities of the iOS and Android mobile platforms
• Typically, 2+ years in the industry

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

*Booster eligibility: The CDC has established guidelines for when adults are eligible to receive booster shots depending on when they completed their initial vaccine series (currently five months after the Pfizer-BioNTech and Moderna vaccines, and two months after the J&J Vaccine). If you have completed your primary vaccine series but have not yet reached your booster eligibility date, you will be able to come into the office; however, you will need to complete your booster within 30 days of becoming eligible to continue coming in and participating in company-sponsored in-person events.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.