Mobile Solutions Specialist

The Mobile Solutions Specialist will report to the Director of Client Marketing Strategy within the Client Solutions Team. This individual will be responsible for understanding and communicating client customized mobile app solutions across the project team and oversee the efforts throughout the project to ensure successful delivery. This role will be responsible for managing and documenting implementation, content, client requested enhancements, SOW's and support collaboration with various areas of the organization to include Product, Product Deployment, UI/UX, Mobile App Implementation, Sales, IT Development, and Client Relationship Management.

Your duties will include, but not be limited to:

• Review operator documentation with Sales and verify contract deliverables.
• Facilitate Client Kick Off - Review Mobile App solutions and client configurations / systems.
• Create and Manage Mobile App Implementation project plans from beginning to end ensuring a timely completion.
• Guide, direct and respond to questions from various teams to ensure clarity for the client and delivery of app.
• Oversee, review UI/UX design and spec sheet for accuracy.
• Coordinate with Product Deployment coordinator to confirm project plan and tasks.
• Liaison and subject matter expert to Product Deployment Coordinator for resolving issue and providing direction for questions, blockers, or concerns on active projects.
• Set priorities and realistic project completion dates.
• Create standard operating procedures and training documents.

You must have casino marketing experience and knowledge on mobile applications in order to be eligible for this position.

Requirements

• BS or BA degree and/or relevant work experience within the marketing, computer and/or IT industry
• 3+ years project management experience. Technical background preferred.

Required Skills

• Experience with casino apps, marketing, casino operations, or equivalent.
• General knowledge on the concept of API's and SDK's.
• Experience with Project Planning tool (MS Project preferably), AzureDevOps and Aha.
• Strong communication skills (verbal and written) Internally with varying levels management and departments, as well as externally with operators and 3rd party vendors.
• Collaborate and communicate with identified project resources (project team) on project objectives.
• Identify and address potential risks and factors that can impede the success of project objectives and business needs.
• General concept of project management and being able to manage schedules, resources, and processes.
• Detail Oriented and capable of multitasking.
• Fluency in English (both written and verbal).
• Excellent interpersonal communication skills and the ability to build rapport with a wide range of personalities and within a remote work setting.
• Ability to listen, decern, and implement team member ideas.
• Strong critical thinking and problem-solving skills and conflict resolution skills.
• Excellent time management and prioritizing capabilities.
• Honest, trustworthy, and respectful to internal and external employees and operators.
• High EQ - the ability to understand, use, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Benefits

This role is offering a base salary in the range of $95,000-$105,000 annually, depending on experience. The top end of the range will be reserved for candidates with a strong gaming system operations and payment processing background. There is the potential to earn up to an additional 15% annually in bonus. Our benefits start on the 1st of the month after the start date and include unlimited PTO, up to a 3% match on 401K contributions, paid parental leave, and a robust health benefits package with 90% of the employee portion covered.

Additional Notes

Sightline Payments is the recognized industry leader in innovative cashless gaming solutions and has placed multiple programs supporting gaming verticals in the United States. Our Play+ solution offers players a truly cashless gaming experience with complete flexibility for how manage and spend their funds. We offer flexible integration choices to meet our client's operating environment and preferred user experience, support communications with multiple gaming systems, and manage all aspects of our program from conception to ongoing program success. We are rapidly growing company that is positioned to meet the challenges of an evolving gaming ecosystem market.

Our environment is entrepreneurial and fast-paced. Individual and creative contributions to our company objectives are highly encouraged and recognized. There will be an abundance of opportunities to develop new skills and to benefit from interaction with a highly experienced leadership team.