Money Collection Coordinator

Company Description

WE are EW - founded just over 25 years ago Eurowag is one of the fastest growing, integrated mobility and payment solution companies in Europe. We focus on finding solutions that simplify the lives of commercial mobility companies.

Our vision is to democratize the on-road mobility industry by creating sustainable financial & technological solutions for the benefit of our industry, society and the environment.

Job Description

• Manage customers' late payments for dedicated portfolio
• Reminder process management
• Manage blocking and unblocking of customer accounts because of overdue
• Operational management of established financial limits
• Managing the process of complete blocking of the customer account (termination of contract, late payments)
• Managing over and under payments, regular cleansing of accounts
• Active communication with customers
• Settlement of overpayments, settlement of tax refunds, inventory of receivables
• Analysis of the customer's financial situation, proposal of solutions / help
• Regular communication with the sales department regarding the status of receivables in the given portfolio
• Work as a team with local sales representative (agile team) and cultivate valued and meaningful relationships with new and existing customers in target region
• Close cooperation with colleagues from Credit Risk, Treasury, Late Collection and Customer Care
• Regular reporting on the status of the portfolio to the line manager
• Ensure delivery of assigned tasks in requested time, scope, quality and budget dimensions
• Be a role model for fulfilling our values ​​and an active supporter of the company culture, in your team or in front of the customer, whether internal or external
• Self-development in full compliance with internal standards, controls, policies, processes and local legislation 
• Responsibility with the companies’ representation and attestation rules according to the assignment

Qualifications

• Very good communication and negotiation skills
• Experience in a similar position 1-2 years
• Experience in the B2B Collection an advantage
• A secondary school leaving qualification
• English at minimum basic level
• Knowledge of working on a PC (MS office)
• Ability to perform in multicultural and fast changing environment
• Honest and driven by the same values as Eurowag Group
• Self-organized, self-driven and highly independently manage own performance
• Emotional intelligence
• Customer orientation

Additional Information

WE TAKE GOOD CARE OF PEOPLE, AND OUR BENEFITS ARE PERFECT PROOF OF THAT:

Work-Life Balance

• Flexible working hours with the option for a regular home office
• 5 weeks of holidays
• 3 health days per year
• 1 extra day off (Founder's Day)

Benefits Package

• Fresh orange juice every day
• Choose your benefits from our flexible benefits scheme, including options like meal voucher cards, pension contributions, and more, up to 1000 EUR
• You can enjoy sports and wellness with us thanks to a multi-sport card.

Rewards & Development

• Referral Rewards through our 'Go Far' scheme
• Access to Coursera.org with over 5,000 courses for skill development
• A bonus scheme based on your performance

Supportive Environment

• A company phone and laptop
• Paid leave for volunteering towards a good cause or charity of your choice
• Access to products our customers love
• Free, anonymous psychological counseling with experts for mental health support

Modern Workplace

• Modern office with adjustable standing desks
• Relaxation rooms and a summer terrace
• On-site company restaurant with discounted menus and a daily contribution of 60 CZK in the canteen
• Dog-friendly office
• a fully equipped kids' corner

Community & Well-Being

• Philanthropy project
• Informal gatherings and team events outside office hours

Diversity & Inclusion