Money Transfer Activation and Implementation Support

- Support the sales force during post-sales efforts with MT’s Account Activation, setup, and training.

- Coordinate field visits to retail agents in the designated territory (including equipment deployment and set-up)

- Interact with the Help Desk and Tier 3 Support teams from the field, as well as compliance Dept., Treasury, and Credit management.

-Back-end operations to support IDT retail Sales distribution channel.

-Tech Support for software and hardware, Equipment training for the rams and support, Application Process, compliance, coordinate “Help” escalation, BP/MT Processing & Fulfilment and implementation and Installation support, system maintenance and update, Zoho CRM, TeamViewer, Adobe Pro, Google Chrome, Excel.

-Zoho updates and management tool.

-Help with other operations activities(training agenda, support, inventory, etc.)

Required Skills:

• Proficient in Office and Operating systems (windows, android)
• Google Apps (Sheet, Drive, Forms, Etc.)
• Attention to details
• Team player/builder
• Bilingual: Fluent in English and Spanish
• At least 2-4 years of College preferred (Management, Business, IT)
• Great Personal Skills
• Effective communication skills.
• Bilingual Spanish/English

About us: IDT is a US telecommunications company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1600 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!