Mortgage Insurance Specialist

Loan Administration at Valon

The Loan Administration team at Valon powers our operations and ensures we continue to run smoothly. We onboard loans, handle insurance, process payments, and offer a first-class experience to Valon's homeowners from behind the scenes. 

About the Role

The Mortgage Insurance Specialist will be responsible for paying off mortgage insurance premiums for our escrowed accounts in a timely and accurate manner. This person will also review and process borrower-requested mortgage insurance termination requests and scheduled auto-terminations.

Responsibilities

• Update mortgage insurance streams to ensure accurate records are maintained.
• Process monthly MI carrier disbursements on or before the due/penalty date.
• Identify and resolve mortgage insurance exceptions.
• Process all borrower-requested MI termination requests timely to ensure cancellation requirements are met.
• Order evaluation BPOs, when necessary.
• Process MI auto-terminations in a timely manner.
• Process MI refunds within compliance timelines.
• Research and resolve mortgage insurance issues.
• Ensure compliance with all GSE investor and regulatory requirements.
• Update and annotate all actions/follow-ups processed on loans in all appropriate systems.

Ideal Background

• 2+ years of mortgage servicing, mortgage insurance, or escrow experience.
• Previous experience with Google Suite.
• Previous experience with mortgage servicing software or other financial technology tools.
• Excellent oral and written communication skills.
• Strong analytical skills to identify data discrepancies and complete root cause analyses.
• Strong organizational and problem-solving abilities.
• Strong attention to detail.

Minimum Qualifications

• 1+ year(s) of mortgage servicing, mortgage insurance, or escrow experience.
• Previous experience with managing documents and record-keeping.
• Previous customer service experience in financial services.
• High school diploma or equivalent.

Benefits 

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!