Mortgage Processor

The role:

The Mortgage Loan Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.

What you’ll do: 

• Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
• Responsible for processing managing and acting as the primary contact of a pipeline of refinance and purchase loans to meet closing deadlines and lock expiration periods.
• Maintain a progressing pipeline of Conventional FHA and VA loans.
• Effective and timely communication to both external customers (Clients 3rd Parties Vendors) as well as internal customers (Loan Officers Underwriters Closers).
• Maintain and adapt to the changing mortgage guidelines.
• Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
• Holds the responsibility to request gather and analyze documentation required from the borrowers internally and third parties for underwriting approval.
• Adapt easily to change and provide interdepartmental support.
• Strive to exceed productivity expectations and standards.
• Set appropriate expectations and point of contact with realtors and other referral sources.
• Understand and request documentation requirements for mortgage financing (tax transcripts paystubs tax returns income calculation etc.).
• Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.
  

What you’ll need:

• 2 years of mortgage processing industry experience required
• Knowledge of Fannie Mae Freddie Mac VA and FHA guidelines
• Ability to maintain a pipeline of 30-40 loans of mixed variety
• Excellent oral and written communication skills
• Works well under time constraints and a constantly changing environment
• Has to have a team mentality and work well as a member of a group
• Eagerness to delight clients throughout the process and drive overall experiences
• Knowledge of Encompass LOS
• Experience with Day One Certainty Validations HomeReady and HomePath products

What We Do

SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete but can come together to create something truly unconventional in the world. For the last eight years we’ve been charting this new path forward. We call it The SoFi Way. At SoFi we don’t just talk about culture: we live it. The SoFi Way is how we show up every day how we make decisions and how we build for our members clients and each other.

Why Work With Us

Together with our members we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation and we’re at the forefront.

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