Move Manager/Marketing

Job Description: The Move Manager’s primary responsibilities include (but are not limited to); Managing the Client relationship from consultation to job completion; Resolution and follow-up of customer complaints; Supervise on-site training of new hires; Conduct on-going training, coaching and performance management of current employees; Assist with marketing in coordination with owner; Cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution-based standards.
Roles and Responsibilities:

• Improving the operational systems, processes and policies in support of company goals
• Serves as Manager-On-Duty during move projects.
• Supervise Team in the organizing and sorting of household items for distribution, liquidation, donation, and move.
• Reporting of all incidents/accidents to Owner.
• Manage all facets associated with the packing/unpacking, settling/resettling, liquidation and move of household items (including all on-site employees).
• Update daily progress to owner at the end of each workday.
• Assist the owner with marketing the move/relocation services by networking and attending networking meetings as needed.
• Other responsibilities as needed.

Qualifications & Skills:

• Ability to manage a team in a fast-paced and unique work environment.
• Excellent problem solving and decision-making skills.
• Above Average knowledge of Microsoft Windows, including Word, Excel and PowerPoint.

Additional Qualifications:

• Outstanding interpersonal skills and a collaborative management style.
• Commitment to high professional ethical standards.
• Strong planning and organization skills with a sharp eye for attention to detail.

• Local candidates only: for Rapid City, SD area