MPL Customer Support

Who We Are

Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world.

We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team.

What we’re looking for

The MPL Customer Support will oversee and manage the regular and one-off projects that MPL Relationship Management is tasked with completing. The individual in this role will own the annual calendar for all MPL reviews, site visits, risk memos, risk audits, etc., working with Relationship Managers to ensure timely and thorough completion of all regular internal review processes and functions.

Responsibilities:

• Develop, maintain, socialize, and represent the MPL Relationship Management calendar of annual requirements
• Liaise with all internal stakeholders representing Relationship Managers to ensure needs are met
• Facilitate discussions between internal stakeholders and Relationship Managers as needed to ensure alignment so that requirements and needs are met by all parties
• Organize and oversee necessary short and medium term projects needed from MPL Relationship Managers for normal business growth and development, ensuring appropriate deliverables
• Maintain regular check-ins with leadership to ensure visibility and support for all projects, regular and one-off

Qualifications:

• Highly organized and self-driven
• Ability to successfully manage cross-functional projects
• Professional and refined problem-solving skillset
• Collaborative leadership experience and skills