MPL Loan Servicing Analyst

Who We Are

At Cross River, we’re building the best banking and technology products for fintechs, all through APIs. As venture-backed pioneers of the platform-based financial services model known as the sponsor, or partner, bank, we work closely with our partners to offer products such as payments rails and loan origination services to the latest in regulatory and compliance solutions. What drives us every day? A desire to innovate in the service of financial inclusion. Giving access to consumers, whether they are looking for credit or for a better way to pay has been in our DNA from day one. Our nimble, adaptive, one-step ahead culture is powered by our people, and as a result of their creativity, tech-forward thinking and collaborative spirit, we are experiencing explosive growth.

Cross River Bank (“CRB”) is a venture-backed bank reinventing banking to power the financial services of the future. CRB is a leader in Marketplace Lending, providing cutting edge solutions to some of the largest and most innovative FinTechs in the market. As a bank that originates more than $2.5BN annually and manages more than $1.3BN of assets, we are building out enterprise risk management that is crucial to support our business growth.

What we’re looking for

The MPL Loan Servicing Analyst is responsible for all post-closing duties relating to the servicing of the MPL Loans.  Ideally this person would have a solid knowledge base of Fiserv products, is able to perform in a fast-paced environment, and can demonstrate a high level of organization and attention to detail. 

Responsibilities:

• Receive incoming telephone calls and other communications and develop a friendly and professional rapport with customers.
• Document and enter information in related systems.
• Effectively handle customer complaints and/or escalate to the appropriate person as it relates to other bank services.
• Follow up with customers in relation to service requests or other inquires.
• Assure adherence to Bank policies and procedures as well as federal and state regulatory requirements.
• Provide cross-functional support to other areas of the department and the Bank where service or assistance is needed.
• Perform tasks which are supportive in nature to the essential functions of the role, but which may be altered or re-designed depending upon individual circumstances.

Qualifications:

• One year in a customer service capacity preferred.
• Bachelor’s Degree preferred.
• Ability to deal extensively with customers via phone and to provide a high level of service at all times.
• Ability to adapt to a dynamic, quickly changing environment.
• Excellent verbal skills, attention to details, follow through, ability to research and resolve problems.
• Demonstrates a professional manner and team spirit.
• Experience with Microsoft Office products.

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