MSP Transformation Lead

• Serve as the key control role for MSP oversight ensuring accountability and operational excellence across all service providers.
• Develop and maintain strong collaborative relationships with MSOs strategic IT MSPs and Internal Enterprise Infrastructure and Cloud (EIC) team members.
• Act as the primary liaison between MSPs MSOs and the Market Integration team to ensure seamless communication and partnership.

• Ensure IT MSPs and Internal EIC teams adhere to Cencora's IT Infrastructure standards processes and procedures.
• Collaborate with the Market Integration EIC and Information Security teams to align MSP operations with broader governance security and compliance strategies.

• Oversee and manage contractual agreements with MSPs ensuring compliance with terms conditions and service-level agreements (SLAs).
• Regularly assess and report MSP performance ensuring service delivery meets or exceeds Cencora's expectations and requirements.
• Address discrepancies or performance issues promptly with a focus on resolution and continuous improvement.

• Identify and mitigate risks associated with MSP operations ensuring alignment with the Market Integration team's focus on security and operational continuity.
• Proactively manage compliance-related risks to safeguard IT infrastructure and data.

• Identify opportunities to improve alignment and address gaps between MSOs and MSPs in relation to IT infrastructure standards processes and procedures.
• Drive maturity in IT infrastructure services by leveraging data performance metrics and industry best practices.
• Contribute to the strategic planning efforts of the Market Integration team ensuring MSP activities align with broader organizational goals related to accountability governance and security.

• Bachelor's degree in Information Technology Business Administration or related field.
• Advanced degree preferred.

• Minimum of 10 years of experience in IT infrastructure management with a strong focus on MSP oversight compliance and governance.
• Experience working in highly decentralized environments and managing integration efforts for acquired or divested infrastructure.

• Strong leadership and interpersonal skills.
• Excellent communication negotiation and stakeholder management abilities.
• Proven experience in managing complex contractual agreements and SLAs.
• Thorough understanding of IT infrastructure standards compliance requirements and risk mitigation strategies.
• Ability to analyze data and performance metrics to drive improvements.

• Detail-oriented with strong organizational skills.
• Proactive problem solver with a strategic mindset.
• Ability to work effectively in a collaborative team-oriented environment.

What We Do

Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46000+ global team members we have the opportunity to make a positive impact on healthcare in communities everywhere. Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact. No matter what your role is here the work we do together has meaning. When you join our team you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally so we can achieve more together at the center of health.Protect yourself from job scams: Recruitment scams are on the rise. To protect yourself we urge you to be vigilant and follow these guidelines > https://careers.cencora.com/us/en/job-scams

Gallery