Cencora

MSP Transformation Lead

Posted 9 Hours Ago

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Carrollton TX USA

In-Office

Expert/Leader

Healthtech • Logistics • Pharmaceutical

We are united in our responsibility to create healthier futures

The Role

The MSP Transformation Lead oversees governance and security for Managed Service Providers ensuring compliance managing contracts and driving operational improvements across IT infrastructure for Cencora.

Summary Generated by Built In

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
The MSP Transformation Lead plays a pivotal role in driving accountability governance and security for all Managed Service Providers (MSPs) supporting Retina Consultants of America (RCA) and other Managed Service Organizations (MSOs). As a key member of the Market Integration team this role ensures seamless integration and operational continuity for acquired or divested IT infrastructure while maintaining alignment with Cencora's IT Infrastructure Standards Policies and Procedures.
This position is responsible for unifying diverse teams and service providers under Cencora's strategic framework ensuring a cohesive and compliant IT infrastructure across MSOs and their partners.
Key Responsibilities Include:
1. Governance and Accountability for MSPs

Serve as the key control role for MSP oversight ensuring accountability and operational excellence across all service providers.
Develop and maintain strong collaborative relationships with MSOs strategic IT MSPs and Internal Enterprise Infrastructure and Cloud (EIC) team members.
Act as the primary liaison between MSPs MSOs and the Market Integration team to ensure seamless communication and partnership.

2. Compliance and Standards Alignment

Ensure IT MSPs and Internal EIC teams adhere to Cencora's IT Infrastructure standards processes and procedures.
Collaborate with the Market Integration EIC and Information Security teams to align MSP operations with broader governance security and compliance strategies.

3. Contractual and Performance Oversight

Oversee and manage contractual agreements with MSPs ensuring compliance with terms conditions and service-level agreements (SLAs).
Regularly assess and report MSP performance ensuring service delivery meets or exceeds Cencora's expectations and requirements.
Address discrepancies or performance issues promptly with a focus on resolution and continuous improvement.

4. Risk Management and Security

Identify and mitigate risks associated with MSP operations ensuring alignment with the Market Integration team's focus on security and operational continuity.
Proactively manage compliance-related risks to safeguard IT infrastructure and data.

5. Process Improvement and Strategic Alignment

Identify opportunities to improve alignment and address gaps between MSOs and MSPs in relation to IT infrastructure standards processes and procedures.
Drive maturity in IT infrastructure services by leveraging data performance metrics and industry best practices.
Contribute to the strategic planning efforts of the Market Integration team ensuring MSP activities align with broader organizational goals related to accountability governance and security.

Qualifications:
Education

Bachelor's degree in Information Technology Business Administration or related field.
Advanced degree preferred.

Experience

Minimum of 10 years of experience in IT infrastructure management with a strong focus on MSP oversight compliance and governance.
Experience working in highly decentralized environments and managing integration efforts for acquired or divested infrastructure.

Skills

Strong leadership and interpersonal skills.
Excellent communication negotiation and stakeholder management abilities.
Proven experience in managing complex contractual agreements and SLAs.
Thorough understanding of IT infrastructure standards compliance requirements and risk mitigation strategies.
Ability to analyze data and performance metrics to drive improvements.

Attributes

Detail-oriented with strong organizational skills.
Proactive problem solver with a strategic mindset.
Ability to work effectively in a collaborative team-oriented environment.

What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit https://www.virtualfairhub.com/cencora
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services Corporation

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The Company

HQ: Conshohocken PA

51000 Employees

Year Founded: 2023

What We Do

Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46000+ global team members we have the opportunity to make a positive impact on healthcare in communities everywhere. Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact. No matter what your role is here the work we do together has meaning. When you join our team you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally so we can achieve more together at the center of health.Protect yourself from job scams: Recruitment scams are on the rise. To protect yourself we urge you to be vigilant and follow these guidelines > https://careers.cencora.com/us/en/job-scams