MT Operations Manager

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Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Responsibilities:

• Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management

• Deliver upon contract service level agreements, expectations and value proposition
• Provide effective solutions for Client through extensive knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, International, Expedited, LTL, Truckload, Partial, Flatbed, Intermodal etc.)
• Collaborate with support departments (Finance, IT, Accounting, Carrier Sales, etc.) to drive process efficiency and deliver results to the Client
• Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity; lead continuous improvementintiatives
• Ensure Operations Excellence by training, developing and managing an account teamon a daily basis

• Identify and develop talent through coaching, mentoring and performance management
• Create, improve and drive compliance to standard operation procedures for internal and external processes
• Monitor and manage Carrier performance and lead continuous improvement initiatives with Carrier base
• Develop and implement financial packages for Clients and Carriers, facilitate quick payment and mediate pricing discrepancies between both Clients and Carriers
• Create and manage reporting for Clients and Carriers; complete root cause analysis and related ad hoc projects as required

• Conduct market research to proactively communicate industry trends that will impact a Client's business
• Evangelize and ensure departmental Standards are adopted within the account team

Qualifications:

• 5-10+ years' experience in Logistics industry
• Proven leader

• Eagerly accepting of new challenges, and self-managed and motivated
• Proven ability to become trusted advisor of the Client
• Confidence to make tough decisions when necessary
• Proven track record for continuous improvement

What we offer:

• Competitive compensation package
• Medical, Dental, Vision, Disability, Life Insurance, and 401K
• Advancement Potential
• Fun and energetic work environment

• Volunteer opportunities

Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.