Job Description
About NetApp
We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job Summary
Job Summary
As a Member of Technical Staff in Continuous Product Engineering (CPE), you will be a member of a team providing software engineering support for released products. Specific areas of focus will be in diagnosing, reproducing and identifying solutions to customer reported problems, including system outages. This could be the right job for you, if you enjoy solving puzzles, working "under the covers" of complex systems to understand how they work and digging into low level operating system code to find and fix product deficiencies.
On the job, you will work with Data ONTAP, the number one storage operating system on the planet. You will demonstrate your technical problem solving and debugging skills to characterize system behavior and recommend action plans and procedures to work around, or recover from, product deficiencies.
Essential Functions: • Specific areas of focus will be in diagnosing, reproducing, and providing solutions in the CIFS/SMB subsystem of ONTAP. • Collaborate with senior CPE engineers in debugging and finding the root cause of CIFS/SMB problems as well as finding ways to work around those problems. Perform these duties through careful examination of system logs, system status information, system corefiles and ONTAP source code. • Diagnose and make recommendations for bringing systems to a proper working order, serving data. Develop and communicate action plans as needed for diagnosis and/or remediation. • Contribute to the development of test plans based on the customer reproduction scenarios. Implement test cases on system simulators or lab hardware as needed. • Contribute to the development of software fixes for customer found product defects.
Job Requirements
At a minimum, some experience, course or project work in one of the following:
Education
A Bachelors Degree, Masters degree or PhD in Electrical Engineering, Computer Science, Math or related technical discipline; or equivalent experience is required.
Did you know
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
U.S. Residents Only: In accordance with NetApp's Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.
Nearest Major Market: Wichita
Job Segment: Test Engineer, Testing, Software Engineer, Embedded, Computer Science, Engineering, Technology
We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job Summary
Job Summary
As a Member of Technical Staff in Continuous Product Engineering (CPE), you will be a member of a team providing software engineering support for released products. Specific areas of focus will be in diagnosing, reproducing and identifying solutions to customer reported problems, including system outages. This could be the right job for you, if you enjoy solving puzzles, working "under the covers" of complex systems to understand how they work and digging into low level operating system code to find and fix product deficiencies.
On the job, you will work with Data ONTAP, the number one storage operating system on the planet. You will demonstrate your technical problem solving and debugging skills to characterize system behavior and recommend action plans and procedures to work around, or recover from, product deficiencies.
Essential Functions: • Specific areas of focus will be in diagnosing, reproducing, and providing solutions in the CIFS/SMB subsystem of ONTAP. • Collaborate with senior CPE engineers in debugging and finding the root cause of CIFS/SMB problems as well as finding ways to work around those problems. Perform these duties through careful examination of system logs, system status information, system corefiles and ONTAP source code. • Diagnose and make recommendations for bringing systems to a proper working order, serving data. Develop and communicate action plans as needed for diagnosis and/or remediation. • Contribute to the development of test plans based on the customer reproduction scenarios. Implement test cases on system simulators or lab hardware as needed. • Contribute to the development of software fixes for customer found product defects.
Job Requirements
At a minimum, some experience, course or project work in one of the following:
- Demonstrable programming experience in C, C++, C#
- Familiarity with basic concepts of computer architecture, operating systems, data structures and standard programming practices.
- Operating Systems: Unix, Linux, Microsoft Windows
- Embedded and/or Realtime systems
- Filesystems such as VFS, NTFS, JFS, ZFS, CIFS
- Operational experience in setting up and configuring Linux / UNIX-like systems
- Experience in multi-threaded operating system software development at the kernel or driver level on Linux or other UNIX-like OS
- Script development experience in shell, Perl or Python
- Debugging experience with GDB or equivalent
- Working knowledge of MS Word, Excel, Visio, PowerPoint
- Proven aptitude for learning new technologies
- Excellent written and verbal communication skills
- Excellent interpersonal communication and customer service skills
- Ability to work successfully through complex issues in high stress situations
- This is a regular daytime position but may entail some holiday and/or weekend coverage.
Education
A Bachelors Degree, Masters degree or PhD in Electrical Engineering, Computer Science, Math or related technical discipline; or equivalent experience is required.
Did you know
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
U.S. Residents Only: In accordance with NetApp's Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.
Nearest Major Market: Wichita
Job Segment: Test Engineer, Testing, Software Engineer, Embedded, Computer Science, Engineering, Technology
Date Posted
09/16/2022
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