Multi-Function Device Principal Specialist (Hybrid)

Date Posted:
2022-09-30-07:00
Country:
United States of America
Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Position Role Type:
Remote

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Our Digital Technology organization has a rare opportunity for a Multi-Function Device Principal Specialist who has a proven track record for overseeing in-scope equipment at companies that have highly regulated, complex and heterogeneous environments!

The role will involve planning, scoping, overseeing and generally managing the day-to-day activities for enterprise printers and multi-function (combined print/scan/FAX) devices. This will involve close interaction with vendor partners that will build, manage and operate the multi-function devices, Pratt Facilities teams where they are placed, and Pratt Security that enables access controls for the devices. While many of the actor roles will be performed by sourcing partners, the Multi-Function Device Principal Specialist will ensure that all relevant procedures are followed, routine maintenance schedules are adhered to, billing reviews conducted, maintenance requests are filed and completed and that device life cycles are managed. This position will assist in the vendor management for hosting facilities preventative maintenance contracting and scheduling as well.

The preferred candidate for this position will come with demonstrated experience and accomplishment for overseeing enterprise printers and multi-function devices along with the myriad supporting technologies and components that are required for professional print device management and oversight.

Key Responsibilities:

• Perform printer and multi-function device activities with accuracy and in a timely manner
• Maintain complete and accurate inventory of deployed devices
• Schedule repair and maintenance services to and oversee the implementation of recommend improvements
• Document and report equipment failures and schedule and insure remediation
• Deliver monthly reporting for the device inventory and related expense. This is to include clear visibility into changes from the prior reporting period
• Technical action lead for high severity business impacting Incidents
• Produce and maintain required printer and multi-function device documentation for:
• Device standards, required configuration and controls
• Reporting for 7x24 emergency and after hours break fix activities
• Equipment refresh schedules
• Monthly usage metrics
• Providing guidance for requests for certain devices and playing the role of first-line approver for requests that should move forward

Basic Qualifications:

• Bachelor's Degree, or equivalent experience (4 years of additional prior relevant experience), and 5+ years of experience supporting enterprise printers and multi-function devices that includes a working level understanding of modern enterprise printers and multi-function equipment; OR an Advanced Degree and 3+ years of experience supporting enterprise printers and multi-function devices that includes a working level understanding of modern enterprise printers and multi-function equipment
• US Citizenship is required due to government contracts

Preferred Qualifications:

• Proven track record of achieving results working through outsourced vendor partners
• Proven troubleshooting skills with ability to independently research and resolve problems
• Ability to perform pro-actively and effectively in a fast-paced environment
• Ability to maintain high quality of work while supporting multiple activities
• Excellent interpersonal and communications skills (both oral and written) with the ability to clearly communicate complex messages to a variety of audiences
• Strong decision-making skills - ability to make decisions quickly and efficiently
• Proven competency to effectively interact at all levels across the organization, working to build and maintain successful relationships across all departments
• Proven consultative, conflict resolution, negotiation, and facilitation skills to gain consensus and ensure delivery of initiatives
• Demonstrated flexibility and be able to work in a time-sensitive environment and meet strict deadlines with sudden and unpredictable changes that may occur
• Self-starter with a strong work ethic, who sets high standards for self and others and demonstrates enthusiasm for the mission of the team
• High proficiency with printer, multi-function and other devices and preventive maintenance requirements
• Bias for action for identifying, tracking and remediating deficiencies
• Detail oriented and highly organized
• Experience raising continuous improvement opportunities and initiating action on those approved

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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