Multi-Site Resident Accounts Manager

At Bozzuto, every member of our organization shares an unyielding desire to promote goodness for those around them. We do this every day as we design, build, manage, and maintain one-of-a-kind residences, as well as through an array of support and consulting services. Building community within our organization enables us to build better communities for all.

Everyone at Bozzuto is focused on delivering expectational experiences to all of our stakeholders, including our own associates. Our work inspires us to be our best in each of our roles, living out a spirit of community within a welcoming and inclusive workplace. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we're inspired and empowered to reach higher, achieving our fullest professional and personal potential, and be truly extraordinary.

Primary Responsibilities:

You will specifically contribute to the property achieving the operational and financial goals by processing rental payments and managing delinquency. This position works closely with the General Manager and the Regional Property Manager of each site, to assist with daily operation activities to include focusing on rental collections, managing, and mitigating resident delinquencies and developing resident retention initiatives. You will work on components of larger projects for property occupancy, decreasing vacancies, increasing revenues and reporting.

As a Multi-Site Resident Accounts Manager your primary responsibility is to oversee the rental collection process and manage and resolve account delinquencies for a portfolio of about 5 properties (approximately 650 units). Specifically, this includes:

• This position will be in-person, on-site, Monday-Friday.


• Prioritizing efficient rental collections, posting rents, employee rent deductions, daily deposits, issuing late notices and non-sufficient funds notifications and small balance letters.


• Bad debt collection processing and reporting.


• Completing Accounting Month End pre-close and closing process.


• Delinquency follow-up and reporting to the regionals and ownership (including operations calls).


• Communicating directly with ownership regarding any resident related accounting matters.


• Completing Notice to Vacate Acknowledgement letters.


• Managing eviction process to include filing legal proceedings in accordance with county codes.


• Supervising resident account ledgers.


• Responding to resident account inquiries in a timely manner.


• Ensuring timely payment of onsite bills via online payments & check deposits


• Processing final billing of all resident accounts at time of move-out.


• Completing BPI (best practices initiative), prelim reports and calls (per property AME schedule).


• Participating in property accounting calls as needed

What You Bring to Us:

• A college degree preferred


• 1-3 years of experience in the Property Management industry, with a proven track record of meeting or exceeding requirements of the job.


• Strong Financial Analysis, Budgeting, P&L Management skills.


• Experience in luxury or market-rate segment is preferred.


• Experience should include some knowledge of industry software systems; preferably Yardi.


• Understanding of Housing and Subsidy Programs (per jurisdiction covered by the role).

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This position is eligible for additional bonus opportunities.

Salary Range

$75,000-$85,000 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver exceptional experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Working on our team and in this position, you can expect:

• Competitive compensation.


• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.


• Paid leave. We provide 20 days of paid time off plus holidays.


• Retirement planning. We offer a 401k program with a company match.


• Tuition reimbursement. Plus, many other programs to support career development and growth.

The specific benefits outlined above apply to full-time employees at Bozzuto. Benefits for part-time employees and interns will be discussed during the interview process.

Bozzuto is proudly an Equal Opportunity Employer.