Multicultural Client Strategy Associate (hybrid, multiple location options)

Location Options: Buffalo, NY - Baltimore, MD - Wilmington, DE - New York, NY - Bridgeport, CT

Overview:

Responsible for providing the operational and analytical direction and program management of the planning, development and implementation of various projects and initiatives in support of the Multi Cultural Segment lead team. Typically will manage the complex, critical and highly visible projects at the Multi Cultural organizational level

Primary Responsibilities:

• Evaluate, inform, and continually implement Multicultural market Strategy, aligning department roles and responsibilities and driving adoption across organization.
• Work with partners to understand marketing, communication, and support needs based upon business objectives.
• Demonstrate a thorough and expert understanding of the Multicultural market; Keep abreast of business and market trends that may affect the business/department.
• Help to shape Multicultural Content, ensuring communications / distribution channels remain in line with Multicultural priorities and initiatives.
• Manage and help set strategy for collaboration with internal partners on behalf of Multicultural team.
• Support day-to-day operational interaction with the entrepreneurs that are portfolio companies of the M&T Multicultural Small Business Innovation Lab, including periodic check-in with these businesses in partnership with Business Banking RM partners.
• Provide support with respect to multicultural client acquisition and relationship management.
• Partner with Segment Leads to drive growth strategy and solutions; Ensure operational alignment with broader Multicultural Banking strategy.
• Develop, drive and monitor financial literacy/access.
• Manage the evaluation, analysis and support of strategic multicultural growth initiatives.
• Perform quantitative analysis of multicultural client, divisional and sales data in conjunction and partnership with multiple internal colleagues and external data sources.
• Partner with Government Banking team on delivering financial empowerment to key multicultural sanctuary cities across the footprint.
• Manage the evaluation, analysis and support of all Multicultural Small Business Labs across the footprint.
• Provide support with internal LEP process and bilingual employee certification.
• Spread cultural fluency specific to Immigrant & Refugee communities across the bank, in addition to setting enterprise-wide growth and activation strategy for refugee and immigrant communities.
• Weave cultural narrative into enterprise wide B2C Sales Support and B2B Sales Enablement.
• Take a lead role in setting policy or developing and overseeing the implementation of procedures or controls related to compliance requirements within the overall business processes.
  Define and participate in the achievement of short and long-term business objectives and regulatory needs. May manage budget, P&L and other business reporting. Analyze variances and report to leadership.
• Perform complex analysis and judgment based review, research, and/or reconciliation. Interpret results and present findings to influence strategic decisions within the department or division.
  Promote an environment that supports diversity and reflects the M&T Bank brand.
  Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  Complete other related duties as assigned.

Education and Experience Required:

• Bachelor's degree and minimum of 3 years relevant work experience, or in lieu of a degree, a combined minimum of 7 years higher education and/or work experience
• The ideal candidate has a fundamental knowledge of both financial products and multicultural markets/communities - Hispanic, Asian, African American, Black and Immigrant Communities
• The Ideal candidate has a fundamental knowledge of both financial products and multicultural markets/communities- Hispanic, Asian, African American, Black and Immigrant Communities
• Exceptional analytical skills with a fundamental understanding of multicultural community data
• Exceptional execution skills with the ability to manage projects with minimal supervision
• Knowledge and experience of Agile practices

Education and Experience Preferred:

• Fluent in applicable languages preferred

Location
Buffalo, New York, United States of America