myPay Solutions Onboarding Specialist

As an Onboarding Specialist you will be responsible for providing an excellent upfront experience to our new clients. You will be working with new payroll clients to ensure an accurate and professional implementation. This role allows you to work directly over the phone with our new clients to assist with their questions and requests. You will be the point person for the client post sale as they onboard with myPay Solutions. This position requires excellent customer service, attention to detail, and a love of working with clients.

Responsible for the onboarding of new client payrolls and day to day payroll production includes setup, payroll processing to banking. You will utilize processes and controls necessary for delivering a high level of service, and quality to myPay Solutions customers.

About the Role

In this opportunity as a myPay Solutions Onboarding Specialist you will:

• Effectively manage and routinely integrate high volumes of data from multiple sources.
• Consistently work independently to meet strict compliance deadlines to effectively deliver timely and accurate payrolls.
• Utilize expert level of payroll, tax compliance and system knowledge to administer policy and resolve issues.
• Bring a positive attitude into every interaction with internal and external customers.
• Customarily responds to client questions regarding various aspects of payroll process and procedures and orientation inquisitions and integration of new and potential clients and accountants.

About You

You're a fit for the role of myPay Solutions Onboarding Specialist if your background includes:

• Associate degree or higher (or equivalent work experience).
• Proven ability to interpret and apply complex payroll tax principles and wage and hour laws.
• In depth knowledge of processing multi-jurisdictional taxes, benefit accruals, garnishments, expatriates.
• Excellent verbal and written communication skills.
• Ability to provide a high level of client service.
• Independently analyze and research complex issues and provide resolution through effective client interface and communication.
• Self directed, organized and able to meet strict deadlines.
• Advanced PC knowledge - (Windows, e-mail, Excel, Word, file management, imports, uploads, interfaces).
• CPP (Certified Payroll Professional) certification a plus, but not required.
• Payroll processing experience

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-BS1

COVID-19 Vaccination Status Information Requirement (US employees only):

Thomson Reuters is committed to ensuring the continued safety of our employees in regards to Covid-19. While vaccination is not required for consideration or employment at this time, to inform our site planning and policies, we require all Thomson Reuters employees to verify their vaccination status upon starting with the Company.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.