NA Enterprise Solutions Engineer

Who we are

 

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

 

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Job Description Summary:

PayPal
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal Global Professional Services – NA Enterprise
PayPal’s Global Professional Services NA Enterprise team members are experts and innovators who love to help our customers solve challenging problems. We bring the best talent together in an open and collaborative work environment that rewards creativity, diversity, teamwork, and determination. We are responsible for the technical solution discovery and design of PayPal’s suite of payment and platform capabilities with large enterprise level merchants across web and mobile applications, 3rd party vendor platforms and point-of-sale systems.

Job Description:

NA Enterprise Solutions Engineer – Role Summary & Responsibilities

• Know Our Products & Technology: Quickly get up to speed on our PayPal products’ technical capabilities. Understand the unique features and customer benefits our platform offers and how to speak with confidence, knowledge, and credibility about what we bring to our customers. Serve the "voice of our customers" when engaging with our internal PayPal product teams.
• Engage with Our Customers: You must love working with customers. Your audience will be our customers' developers, product managers, engineers, and business heads. Collaborate with our customers from pre-sales through solution design. Use your functional product and technical knowledge to educate, problem-solve, and deliver guidance to our customers. 
• Support Our Sales Process: Our sales team will rely on you to ensure the key technical influencers of our customers (and potential customers) deeply understand our technology, what makes it different and better than that of our competitors, and how to quickly get integrated and live. Support multiple sales opportunities in various stages of that process.

Primary Job Responsibilities

• Lead technical solution discovery with larger enterprise level merchants.
• Create innovative, customer driven Solution Proposals and Solution Designs utilizing PayPal’s suite of products – Braintree Gateway, PayPal, Venmo, Hyperwallet, etc.
• Identify any product/functionality gaps required to deliver a solution and collaborate with internal product and technology teams to define the necessary enhancements to support delivery.
• Become a recognized technical expert with the internal product set and in identifying potential solutions for new merchant relationships.
• Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a proposal are addressed.
• Educate the merchants to implement optimal integration strategies, techniques and user experience best practices.
• Develop Solution Designs and Solution Design templates that can be used for future integrations with enterprise merchants by other Solutions Architects, Solutions Engineers and Integration Engineers.
• Provide leadership within the team. Mentor junior members on solution related issues. Review solution design and vet solution proposals for technical viability.
• Active participation with PayPal product management teams on product design and roadmap reviews.
• Utilize Salesforce for the tracking / movement of merchant sales opportunities to allow for Sr. Level reporting and stage notifications.

NA Enterprise Solutions Engineer – Role Requirements

It is an exciting time to join PayPal. As we grow, your career and opportunities will grow.

Role Requirements

• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently.
• Highly skilled at applying consultative methodologies and techniques to influence solution design and solve integration pain points.
• Excellent communicator and relationship builder at the C-level with the ability to explain technical concepts to a non-technical audience.
• Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules.
• Experience with Web and Mobile development technologies (iOS, Android) is required: JavaScript, Node.JS, PHP, Java, REST, SOAP, NVP, Webhooks are commonly used by our clients.
• Prior experience working as a Solutions Architect, Solutions Engineer, Technical Sales Engineer, or Integration Engineer.
• Willingness to travel up to 25%, when necessary.

Highly Desired (Preferred Experience)

• Experience with Payments (Credit Card, Banking, Online, Offline), especially with ecommerce systems, retail, point of sale, pin pad/hardware, payments gateways and payment processors is highly valued.

Subsidiary:

PayPal

Travel Percent:

25

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].