National Account Director

Who We Are:
We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 2,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by different restaurants that come onsite and serve fresh lunch from their chef’s unique menus. Fooda operates in over 20 major US cities and plans to continue its expansion across the United States. Eight out of ten employees believe Fooda is one of their company’s top perks.
Position Overview:
Fooda is looking for a National Account Director in Chicago to oversee the day-to-day operation of one of Fooda’s enterprise cafeteria replacement and Workplace Convenience Services clients. This person will be responsible for all aspects of the dining program and serve as a direct liaison to the client. The client has ~60 site locations across the country with the day-to-day client residing in northern New Jersey. 
Who You Are:

• You love and have proven success at building relationships and enjoy customer success
• You are optimistic in the face of challenges and you’re capable of proactively finding solutions quickly
• You are extremely organized, and detail orientated, with proven capabilities to prioritize and multitask
• You have an analytical mind and like to dig into data to spot trends or improvements to programs
• You have a proven track record influencing others and outcomes in order to drive results
• You are organized and detail oriented--Type-A personality is a plus!
• You are a quick thinker on your feet and see no problem as being too big or small
• You do not wait for direction and are always looking for ways to improve
• You have prior experience managing hourly or full-time staff
• You have prior experience in food service, enterprise catering, or refreshment services
• Ideal candidates will have a Bachelor’s degree in addition to four to five years of relevant experience

What You Will Be Doing:

• Supervising the Day-to-Day operations of Fooda’s enterprise client with programs across multiple locations ensuring the “Service Experience” of Fooda is consistently offered to all customer and clients
• Represent Fooda as the main point to the client while internally interacting with Fooda Dining Managers and Supervisors across multiple locations
• Manage customer service inquiries and report back to main client or site level client
• Identify operational challenges and proactively communicate to client about proposed improvements.
• Perform weekly accounting responsibilities and ensure all financial entries are documented properly within Fooda’s systems
• Work with main client to understand goals of program then create reports that help you see if we are achieving the goals.
• Escalate any potential issues or questions occurring to the appropriate, responsible party when necessary to ensure proper procedures are being aligned to the client’s needs
• Conduct quarterly and annual Business Reviews with main point of contact to ensure Fooda and Client are on the same page and Fooda continues to provide best in class service across the portfolio

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company issued laptop
• Daily subsidized lunch program (ours!) 
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the US. No phone calls or Recruiters please.