National Account Manager

About AIG Warranty

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

About the National Account Manager - AIG Warranty- HVAC Division role

The National Account Manager role will serve as the key client contact for Assigned HVAC Accounts. Reports to the Senior Director of HVAC Accounts in order to implement AIG's long-term strategy and identify areas of opportunity to drive revenue and profit generation for AIG and our clients.

Responsibilities

• Develop and execute innovative strategy related to the growth and maintenance of existing HVAC clients.
• Establish good working relationships with our top clients, posturing self as trusted source of knowledge and innovation.
• Ensuring that proposed client agreements align with operational process capacity of AIG, and receive support from internal departments to ensure that the strategy and goals are delivered appropriately, including customer service, service dispatch, claims, finance, underwriting, and IT.
• Work closely with Senior Operations Manager and Support Staff to provide current market and industry trends and anticipated hurdles to ensure that forecasts and programs are aligned to remain competitive in complex conditions.
• Understand US market regulatory dynamics and competitive landscape to deliver innovative solutions.
• Performs other duties as required to support AIG and account growth objectives and strategic initiatives.

Skills/Requirements

• Knowledge of the HVAC and/or Warranty Industry will be heavily favored.
• Ability to analyze market and industry trends, and identify potential untapped areas of growth.
• Ability to review and prepare financial documents relating to account performance and goals.
• Skilled in sales approaches, and ability to foster authentic trust in client relationships.
• Skilled in negotiations, expectation setting, and delivering on promises.
• Ability to analyze account data and develop compelling narratives based on data. Data modelling skills a plus.
• Ability to develop materials and present in a highly-professional manner to executives and key stakeholders, both internal and external. This includes telecommunications and in-person presentations.

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A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): More than 50%

Relocation Provided: No

Service Net Warranty, LLC