National Account Manager | PMO Director

Job Title: National Account Manager | PMO Director
Location: USA, Remote
Compensation Range $140-150K + Bonus
About Centric Software:
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications empower businesses to manage, optimize, and execute their critical processes with ease, helping them navigate the complexities of product development with confidence and agility.
Job Summary:
As a PMO Director at Centric Software, you will play a key role in executing and overseeing the PMO Transformation initiatives for North America. This position offers the flexibility of working primarily from home, with some travel expected for customer visits or team events across the NAM region or globally. You will report directly to the Vice President of Client Services, North America. Centric Software is the leading PLM solution for fashion, retail, footwear, luxury, outdoor, and consumer goods companies, and this role offers an exciting opportunity to be part of a close-knit, motivated team within a growing company.
Your role will involve developing strategies, roadmaps, and policies, driving key initiatives, and collaborating with senior stakeholders. You will have strong autonomy and credibility, with the opportunity to contribute your expertise to both project and organizational success. Remuneration is based on your seniority and experience, with the chance to evolve and grow within the company as you take on increasing responsibility and challenges.
Job responsibilities:

• Oversee governance of Centric Software's key customer accounts in North America, ensuring successful C8 PLM implementation projects.
• Work closely with the Centric Project Manager to ensure timely and effective project delivery.
• Manage project escalations within Centric and with the customer, resolving issues proactively.
• Attend Project Steering Committee meetings to provide strategic oversight and guidance.
• Collaborate with Centric Presales and Sales teams to draft and maintain service offers (SOW) and ensure compliance with contractual commitments.
• Manage client expectations, ensuring alignment with Centric's obligations and deliverables.
• Participate in Business Requirements Gathering workshops and support project team coaching as needed.
• Contribute to application design and ensure adherence to best practices in C8 PLM configuration.
• Consolidate new product requirements and work with Centric R&D to define delivery targets.

Project Delivery Responsibilities:

• Ensure that projects are delivered on time, within budget (both client budget and Centric margin), and meet high customer satisfaction standards to ensure "customer reference ability."
• Manage projects with a focus on achieving the following key metrics:
  
  5. On-time delivery
  5. On-budget delivery
  5. High customer satisfaction

Utilization:

• Meet personal billable utilization target of 50% after the initial 3-month onboarding period.

PMO Responsibilities:

• Lead Centric NAM PMO Transformation initiatives, including strategy alignment, roadmap development, and weekly coordination with regional PMO Managers.
• Contribute to NAM PMO by developing and rolling out new tools, templates, and processes; training PMs; and participating in the PMs hiring process.
• Monitor and enforce PMO best practices across the team.
• Prepare regular management reports, including contract performance, billing, revenue, and PSA data, and collaborate with Finance to resolve issues.
• Support NAM Management and Operations by tracking revenue, billing, billability, utilization, resource allocation, and FOC work.
• Provide regular financial and staffing updates and assist in ad-hoc operational issue resolution.

Qualifications:

• 10+ years of experience as a Project Director and/or PMO Director in the software industry
• Track record of multiple successful large Software implementations (>$1M services budget)
• Track record of successful PMO transformation Initiatives
• Experience in IT within retail, fashion, luxury, outdoor, FMCG or other industries targeted by Centric Software a plus.
• PMP Certification is preferred
• Knowledge of Jira/Confluence is preferred
• Familiarization with agile project methodologies and practices.
• Ability to learn new industries, practices and methodologies quickly.
• Organized, self-motivated, proactive and structured personality. High level of detail and accuracy.
• Commercial mindset, appreciating the motivation and priorities of both Centric Software and our customers.
• High level of ability to work with team colleagues in a collaborative, respectful, professional environment - remotely with the use of collaboration tools such as Microsoft Teams.